Shermiah Scott
Dallas ,TX
Summary
Personable and driven individual with strong communication skills and positive attitude. Possesses deep understanding of medical terminology and pharmacology, combined with proficiency in customer relationship management and sales techniques. Aims to leverage these abilities to effectively drive product adoption and improve patient outcomes.
Overview
3
3
years of professional experience
Work History
Pharmaceutical Sales Representative
Sagility Health
01.2024 - 12.2024
- Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
- Increased sales revenue by building strong relationships with healthcare providers and delivering informative.
- Received incoming calls from retail and mail order pharmacies providing assistance with processing pharmacy claims.
Customer Service Representative
Neiman Marcus Group Ltd
12.2022 - 01.2024
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier Assistant Manager
Walmart Retailer Corporation
10.2021 - 12.2022
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
Education
Bachelor Of Science In Biology - Biology
Southern University And A&M College
Baton Rouge, LAHigh School Diploma - All
David W. Carter High School
Dallas, TX05.2023
Skills
- Customer service
- Customer account management
- Excellent communication
- Product and service sales
- Pharmaceutical sales
- Customer service excellence
- Payment processing
- Data entry
Timeline
Pharmaceutical Sales Representative
Sagility Health
01.2024 - 12.2024
Customer Service Representative
Neiman Marcus Group Ltd
12.2022 - 01.2024
Cashier Assistant Manager
Walmart Retailer Corporation
10.2021 - 12.2022
Bachelor Of Science In Biology - Biology
Southern University And A&M College
High School Diploma - All
David W. Carter High School
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