Summary
Overview
Work History
Education
Skills
Certification
CLINICAL EXPERIENCE
Timeline
Generic

Shermiria Tyler

Memphis,TN

Summary

Passionate phlebotomist specializing in pediatric care. Dedicated to continual learning and delivering compassionate, empathetic, and efficient patient care. Proficient in communication, problem-solving, time management, and patient care. Committed to excelling within a healthcare team by providing compassion, efficiency, and professionalism while respecting diverse cultural and demographic backgrounds.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Internal Revenue Service
03.2022 - Current
  • Handle phone inquiries: Answer high volume phone calls from taxpayers regarding questions related to tax filing, refunds, and account statues after verifying taxpayers' identity.
  • Review and resolve cases: Reviewed and followed up with 30+ 1040x and TPRQ cases, sending notices to taxpayers regarding account, ensuring timely manner resolutions with accuracy, compliance, and competency.
  • Provide Tax Law information: Educated taxpayers about relevant tax laws, deadlines, credits, deductions, and IRS policies.
  • Provide guidance on Tax forms: Explained which forms are needed based on circumstances and provided form instructions.
  • Resolve Account Discrepancies: Check IRS records and taxpayers provided information, solving issues like missing payments, incorrect entity, and adjustments.

Customer Service Agent

Trego-Duncan Aviation Services
01.2020 - 12.2024
  • Assisted passengers with ticketing, check-in, and boarding procedures, ensuring a smooth and efficient travel experience
  • Provided exceptional customer service by answering inquiries regarding flight schedules, fares, and airline policies
  • Processed payments, issued boarding passes, and handled reservation changes and cancellations in compliance with company standards
  • Verified travel documentation including IDs, passports, and visas in accordance with TSA and international travel regulations
  • Collaborated with gate agents and ground crew to coordinate timely boarding and departure of flights
  • Maintained organized records of ticket sales, boarding logs, and customer interactions for internal auditing

Education

Associate of Science -

Southwest Tennessee Community College
Memphis, TN
05.2025

Phlebotomy Technician Certification -

Southwest Tennessee Community College
Memphis, TN
05.2025

Skills

  • Pediatric phlebotomy (venipuncture via arm, feet, heel sticks)
  • Specimen labeling and processing
  • HIPAA compliance & infection control
  • Exceptional decision-making and time management
  • Strong multitasking and communication skills
  • Microsoft Word & PowerPoint

Certification

  • Phlebotomy Technician, Southwest Tennessee Community College - May | 2025
  • CPR Certified - American Heart Association

CLINICAL EXPERIENCE

Phlebotomy Externship April - May 2025

LeBonheur Children's Hospital - Outpatient Lab (Pediatrics), Methodist Olive Branch

  • Performed over 165 successful venipuncture and capillary draws in 4 weeks
  • Special focus on pediatric patients using arm and foot draws, and heel sticks
  • Delivered calm, compassionate care in fast-paced environments
  • Maintained sterile technique and proper documentation of over 100 clinical hours

Timeline

Customer Service Representative

Internal Revenue Service
03.2022 - Current

Customer Service Agent

Trego-Duncan Aviation Services
01.2020 - 12.2024

Associate of Science -

Southwest Tennessee Community College

Phlebotomy Technician Certification -

Southwest Tennessee Community College

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