Summary
Overview
Work History
Education
Skills
Education and Training
Contact
Timeline
Generic
Shermone Bell

Shermone Bell

Saginaw

Summary

Flexible Customer Service Representative offering 6 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Concentrix
02.2021 - 01.2025
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Set up and activated customer accounts.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Identified and resolved discrepancies and errors in customer accounts.

Team Member

McDonald's
01.2019 - 04.2021
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Rotated through series of different stations based on team needs.
  • Followed production orders and company standards to exceed quality scores on consistent basis.
  • Friendly customer service, speedy operation of cash register without shortages
  • Assisted with restocking opening duties
  • I was responsible for taking orders and making sure everything was in guest bag that they ordered.

Customer Service Representative

Morley Companies
09.2020 - 01.2021
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Making sure customers receive their healthcare cards, and kit
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Made outbound calls to obtain account information.

Hostess

Zehnders
06.2018 - 12.2018
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Busted tables,
  • Completed closing duties by emptying trash, and polishing silverware.

Team Member

McDonald's
04.2017 - 07.2018
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Rotated through series of different stations based on team needs.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Education

Some College (No Degree) - Criminal Justice

Delta College
Bay City, MI

High School Diploma -

Saginaw High School
Saginaw, MI
06.2020

Skills

  • Customer Relations
  • Quality Assurance Controls
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Inbound and Outbound Calling
  • Customer Service
  • Communication skills
  • Empathy
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Credit Card Payment Processing
  • Store Maintenance
  • Body Language
  • Active listening
  • Teamwork
  • Account updating
  • Complaint resolution
  • Technical support

Education and Training

false,other,Bay City, MI,other,Saginaw, MI

Contact

Saginaw, MI 48601

Timeline

Customer Service Representative

Concentrix
02.2021 - 01.2025

Customer Service Representative

Morley Companies
09.2020 - 01.2021

Team Member

McDonald's
01.2019 - 04.2021

Hostess

Zehnders
06.2018 - 12.2018

Team Member

McDonald's
04.2017 - 07.2018

High School Diploma -

Saginaw High School

Some College (No Degree) - Criminal Justice

Delta College

Similar Profiles

CREATE PROFILE
Shermone Bell