Shermonia Hoston
Birmingham,AL
Summary
Dynamic customer service professional with experience at Walmart, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in data entry and proficient in managing high-stress situations, ensuring seamless operations and optimal service delivery.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Walmart
- Assisted customers with inquiries, providing accurate information and solutions.
- Managed customer interactions through various communication channels to enhance satisfaction.
- Documented customer feedback and reported issues to improve service quality.
- Learned company policies and procedures to effectively resolve customer concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Deli Associate
Walmart
Hoover, AL
04.2025 - Current
- Facilitated customer product selection and inquiries to optimize shopping experience.
- Oversaw cleanliness and organization of deli area to uphold health standards.
- Managed slicing equipment operations and prepared a variety of deli meats and cheeses for optimal display.
- Spearheaded collaboration with team members to optimize shelf restocking and inventory management processes.
- Executed meticulous order preparation by slicing, weighing, and packaging cheeses and meats.
- Ensured cleanliness and organization of workspaces to enhance productivity and safety.
- Ensured workspace cleanliness and organization to uphold health and safety standards.
- Executed food preparation in alignment with standard recipes while accommodating customer modifications.
- Oversaw timely replenishment of supplies during peak hours to maintain seamless customer service operations.
Education
No Degree - Management
Northern Louisiana University
Monroe, LouisianaSkills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Timeline
Deli Associate
Walmart
04.2025 - Current
Customer Service Representative
Walmart
No Degree - Management
Northern Louisiana University