Sherna Schufford
Dallas,TX
Summary
Detail-oriented professional skilled in patient intake coordination and healthcare administration. Focused on ensuring HIPAA compliance while streamlining processes to enhance patient care coordination. Adept at collaborating with cross-functional teams to uphold service quality and operational excellence in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Intake Coordinator
New Heights Healthcare
Dallas, TX
10.2017 - 02.2026
- Coordinated patient intake by collecting, verifying, processing client demographics, insurance, referral information, ensuring accuracy for home health services
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process
- Scheduled admissions, recertifications, discharges, CNA, and nursing staff to optimize patient care coordination
- Maintained and updated patient charts and orders utilizing EMR software for HIPAA compliance and billing
- Facilitated order processing, ensuring timely availability of medical supplies, DME, and therapy requests
- Assisted HR with onboarding and orientation, ensuring compliance
Site Supervisor
Ora Porters Gift Foundation
Desoto, TX
06.2015 - 08.2017
- Supervised daily operations to ensure nutritious breakfast and lunch service for underserved communities, enhancing access to healthy meals
- Monitored compliance with health regulations, ensuring adherence to safe food-handling procedures including food temperature logs and storage practices
Account Manager
Lenders Insurance
Desoto, TX
11.2007 - 05.2012
- Monitored insurance status on collateral loans for banks and credit unions
- Handled incoming calls from customers and account contacts, resolving inquiries to enhance client satisfaction
- Sorted, scanned, and filed daily mail, streamlining data entry processes and reducing errors
- Processed and updated insurance verification for forced-placed policies to ensure compliance and accuracy
Sales Assistant
Jim Walter Homes
Terrell, TX
06.2003 - 05.2007
- Greeted customers and vendors and answered basic questions, enhancing the customer experience
- Provided transactions and clerical support to sales and construction teams
- Answered phones, maintained and requisitioned office supplies
- Distributed leads and entered sales information into SAP database, supporting sales tracking
- Coordinated all administration of the office including maintenance of ground and model homes
Education
High School Diploma -
Desoto High School
DeSoto, TXSkills
- Patient coordination
- EMR software
- Medical charting
- Documentation Review
- HIPAA compliance
- Regulatory Compliance
- Data Management
- Call Coordination
- Healthcare administration
- Typing Efficiency
Timeline
Intake Coordinator
New Heights Healthcare
10.2017 - 02.2026
Site Supervisor
Ora Porters Gift Foundation
06.2015 - 08.2017
Account Manager
Lenders Insurance
11.2007 - 05.2012
Sales Assistant
Jim Walter Homes
06.2003 - 05.2007
High School Diploma -
Desoto High School