SHERNELL TOLBERT
Gray,LA
Summary
Dynamic and dedicated professional with extensive experience in customer service at AVANT-GARDE. Proven ability to enhance customer satisfaction through effective communication and cash handling accuracy. Recognized for training new staff and maintaining a professional appearance, ensuring a welcoming environment while achieving sales goals. Committed to reliability and teamwork.
Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
19
19
years of professional experience
Work History
Retail Worker
AVANT-GARDE
10.2023 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained inventory levels through regular stock checks and organized product displays for accessibility.
- Collaborated with team members to achieve sales goals and improve store performance.
- Trained new employees on operational procedures and customer service standards, fostering team cohesion.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Restaurant Hostess
Walk-Ons
08.2023 - 10.2023
- Greeted and seated guests efficiently, ensuring a positive first impression.
- Managed reservation system, optimizing seating arrangements to enhance guest flow.
- Coordinated with kitchen and waitstaff to communicate guest needs effectively.
- Maintained cleanliness and organization of front-of-house areas for optimal guest experience.
- Trained new hostesses on operational procedures and customer service standards.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Checked in with servers to confirm preparedness before seating customers.
- Answered phone calls to take orders, give information and document reservations.
Phlebotomist
TGMC
07.2007 - 08.2008
- Performed venipuncture and capillary collection with high accuracy and patient comfort.
- Maintained sterile environment, adhering to safety protocols and infection control standards.
- Processed and labeled blood samples for laboratory testing, ensuring proper documentation.
- Assisted in training new staff on phlebotomy techniques and best practices.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Collected blood samples in accordance with laboratory protocols and regulations.
Education
No Degree - PHLEBOTOMY, EKG, COMPUTER SKILLS
UNITECH TRAINING ACADEMY
Houma, LA05-2007
No Degree - MEDICAL ASSISTANT
Pima Medical Institute
San Diego, CA03-2000
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Cash handling accuracy
- Professional appearance
- Cash register operation
- Seasonal promotions
- Register opening and closing
Timeline
Retail Worker
AVANT-GARDE
10.2023 - Current
Restaurant Hostess
Walk-Ons
08.2023 - 10.2023
Phlebotomist
TGMC
07.2007 - 08.2008
No Degree - PHLEBOTOMY, EKG, COMPUTER SKILLS
UNITECH TRAINING ACADEMY
No Degree - MEDICAL ASSISTANT
Pima Medical Institute