Shernice Taylor
Tuscaloosa,USA
Summary
I’m a detail-oriented support professional who enjoys solving problems and helping customers navigate complex issues. Experienced in handling high-volume inquiries, verifying account information, and keeping precise records. I thrive in roles where accuracy, communication, and teamwork are key to smooth operations.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Sales Associate
Walgreens
Tuscaloosa, AL
04.2023 - 02.2025
- Processed customer transactions accurately, maintaining compliance with company protocols and minimizing errors.
- Investigated and resolved account or product issues, ensuring clear communication with customers regarding outcomes.
- Maintained up-to-date records of customer interactions, transactions, and follow-ups.
- Collaborated with team members to streamline processes and improve overall customer service efficiency.
Apple Multimedia Advisor
Kelly Connect (Apple Contract)
Remote
01.2022 - 01.2023
- Researched and resolved customer account issues, troubleshooting technical problems through chat and phone support.
- Verified information and identified potential fraud risks, taking appropriate action to protect customer accounts.
- Documented detailed case notes to ensure accurate records and facilitate continuity of support.
- Worked cross-functionally to enhance internal processes and improve resolution times.
Pro Sales Specialist
Lowe’s
Tuscaloosa, AL
01.2021 - 01.2022
- Managed customer accounts using CRM tools, ensuring accurate documentation of interactions and transactions.
- Addressed and resolved client concerns efficiently while maintaining high standards of professionalism.
- Assisted customers in selecting products tailored to their needs while adhering to operational policies.
Education
Bachelor of Arts -
University of Alabama
AL 08.2023 - 11.2025
Associate Degree -
Marion Military Institute
Advanced Diploma -
Aliceville High School
Skills
- Claims/Account Review & Verification
- Customer Support & Troubleshooting
- CRM & Helpdesk Software
- Process Improvement & Record Accuracy
- Team Collaboration & Communication
- Payment Processing & Transaction Accuracy
- Attention to Detail & Deadline Management
Timeline
Bachelor of Arts -
University of Alabama
08.2023 - 11.2025
Sales Associate
Walgreens
04.2023 - 02.2025
Apple Multimedia Advisor
Kelly Connect (Apple Contract)
01.2022 - 01.2023
Pro Sales Specialist
Lowe’s
01.2021 - 01.2022
Associate Degree -
Marion Military Institute
Advanced Diploma -
Aliceville High School