Sherolyn Kieklak
Bartlett,IL
Summary
- Results-driven Senior Product Manager with a strong focus on enhancing customer satisfaction and fostering cross-functional collaboration. Proven track record in strategic planning and data-driven decision making.
- Dynamic Senior Product Manager experienced in leading product development initiatives. Expertise in project management and customer empathy drives successful outcomes, ensuring alignment with client expectations and continuous improvement through feedback analysis.
- Innovative professional with a background in product management and IT consulting. Known for strategic planning and enhancing customer relationships, driving project success and operational efficiency through effective communication and collaboration.
- Thorough Senior Product Manager with [Number] years of sales and marketing expertise. Diligent and focused with proven history of success in [Area of expertise]. Forward thinker with great solutions-oriented problem-solving skills.
- Innovative product management professional enthusiastically pursuing a Senior Product Manager opportunity to leverage in-depth knowledge of product lifecycle management. Highly skilled in trend forecasting and competitive market analysis illustrated over [Number] years of superior industry performance.
- Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Senior Product Manager
Enlyte/Coventry
San Diego, CA
12.2009 - Current
- Enhanced customer satisfaction rates through proactive communication of feature updates, bug fixes, and other relevant information related to the products managed.
- Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
- Championed customer feedback loops to continuously refine products according to evolving customer requirements.
- Identified productivity bottlenecks and devised innovative solutions while remaining conservative with resources.
- Facilitated communication between clients and internal teams to enhance project alignment.
- Developed and maintained strong client relationships to ensure satisfaction and loyalty.
- Coordinated project timelines and deliverables, ensuring adherence to client expectations.
- Conducted regular follow-ups with clients to address concerns and gather feedback for improvement.
- Analyzed client feedback data to identify trends, driving continuous improvement initiatives across services.
- Enhanced client relations by addressing concerns and providing timely solutions to issues.
- Maintained detailed records of all client interactions, allowing for easy reference when addressing future needs or concerns.
- Adapted communication styles to match the preferences of individual clients, leading to enhanced rapport and trust.
- Served as a primary point of contact for clients during project implementation phases, ensuring their questions were answered promptly and accurately.
- Established strong relationships with clients, resulting in repeat business and long-term partnerships.
- Fostered a collaborative environment among internal teams involved in fulfilling client requests by sharing information openly and consistently communicating expectations around deadlines.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Investigated and resolved customer inquiries and complaints quickly.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
- Oversaw user testing initiatives, gathering feedback to refine product usability and functionality.
- Technical proficiency with Microsoft Office products.
- Effective relationship, analytical, interpersonal and communication skills.
- Strong organizational, risk management and escalation skills.
- Strong knowledge of the Workers' Compensation Managed Care industry and IT delivery procedures.
IT Technology Senior Consultant
Marsh & McLennan/Corporate Systems
Amarillo, TX
09.1994 - 02.2008
- Led cross-functional teams to implement IT solutions, enhancing operational efficiency across corporate systems.
- Developed strategic technology roadmaps aligning IT initiatives with business objectives for improved service delivery.
- Streamlined project management processes using Agile methodologies, resulting in faster project completion rates.
- Mentored junior consultants on best practices in system integration and technology deployment strategies.
- Analyzed existing systems and proposed enhancements, reducing operational costs while maintaining service quality standards.
- Facilitated workshops to educate staff on new technologies, fostering a culture of continuous improvement and learning.
- Streamlined IT operations for increased productivity by optimizing processes and automating tasks.
- Championed continuous improvement efforts within the organization by regularly evaluating existing systems and recommending enhancements when appropriate.
- Delivered engaging training sessions to end-users, promoting efficient use of technology tools and fostering a collaborative work environment.
- Provided expert guidance during the selection and implementation of new technologies, resulting in cost-effective upgrades and enhanced capabilities.
- Collaborated with cross-functional teams to successfully complete large-scale technology projects on time and within budget.
- Mentored junior IT professionals, fostering an environment of growth and development while sharing technical expertise and industry insights.
- Pioneered automation strategies that streamlined application deployment processes, reduced time-to-market for new products and cut operational costs.
- Reduced downtime significantly with proactive maintenance and timely troubleshooting.
- Developed customized software solutions to address unique client needs, resulting in improved user experience and satisfaction.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Consulted with engineering team members to determine system loads and develop improvement plans.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Offered input for complex documents to support client-ready final versions.
Education
Associate of Science - Nursing
Waubonsee Community College
Sugar Grove, ILSkills
- Product launches
- Cross-functional collaboration
- Product roadmaps
- Strategic planning
- Project management
- Database management
- Customer relationship management (CRM)
- MS office suite
- Decision-making
- Strategic planning and alignment
- Microsoft office
- Creative and innovative
- Data analytics
- Customer needs assessment
- Customer empathy
- Product enhancement
- Partner relationships
- Product documentation
- Business relationship management
- Data-driven decision making
- Customer research
- Product development
Timeline
Senior Product Manager
Enlyte/Coventry
12.2009 - Current
IT Technology Senior Consultant
Marsh & McLennan/Corporate Systems
09.1994 - 02.2008
Associate of Science - Nursing
Waubonsee Community College