Sherrae Davis
Eau Claire,WI
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Personable and dedicated Customer Service Representative with extensive experience in luxury products, and TV cable, Internet, phone industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Cxperts
Customer Service Rep
Menomonie, Wisconsin
10.2024 - 04.2025
Customer Service Representative
Radial
Eau Claire, WI
06.2016 - 10.2024
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Assisted customers in resolving issues with their accounts or orders.
- Created reports of customer service activities for management review.
- Received incoming calls from customers and responded to inquiries about product features and benefits.
- Maintained a professional attitude while providing excellent customer service.
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
- Identified potential problems and escalated them as needed to ensure resolution.
- Resolved customer complaints in a timely manner by addressing root causes of the issue.
- Suggested improvements to existing procedures based on customer feedback.
- Developed relationships with customers through friendly interactions over the phone.
- Maintained current knowledge of company products, services, and processes.
- Worked closely with other departments to resolve complex customer issues.
- Explored alternative solutions when initial attempts failed to resolve an issue.
- Utilized computer systems such as Microsoft Office Suite for data entry purposes.
- Adhered strictly to departmental policies and procedures at all times.
- Assisted team members with difficult calls or queries when required.
- Provided ongoing support for customers throughout the entire sales process.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Strengthened customer retention by offering discount options.
- Provided top quality control and eliminated downtime to maximize revenue.
- Excelled in exceeding daily credit card application goals.
- Collected deposits or payments and arranged for billing.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Colfax High School
Colfax, WI05-2011
Some College (No Degree) - Marketing
Chippewa Valley Technical College
Eau Claire, WISkills
- Customer Response
- Customer Service
- Organization And Recordkeeping
- Interdepartmental Communication
- Member Support
- Upselling Strategies
- Sales Support
- Billing Inquiry Resolution
- Account Resolution
- Payment Collection
- Product Promotion
- Service Upselling
- Customer Needs Assessment
- Customer Service Excellence
- Data Entry Skills
- Records Maintenance
- Problem Resolution
- Issue Resolution
- Technical Troubleshooting
- Service Recommendations
- Company Policy Adherence
- Product And Service Solutions
- Microsoft Office Suite
- Microsoft Powerpoint
- Microsoft Excel
- Customer Support
- Promotional Support
- Billing And Payments
- Billing And Filing
- Payment Reminders
- Outbound Calling
- Talent Development
- Call Center Procedures
- Salesforce
- Problem solving
Timeline
Cxperts
Customer Service Rep
10.2024 - 04.2025
Customer Service Representative
Radial
06.2016 - 10.2024
High School Diploma -
Colfax High School
Some College (No Degree) - Marketing
Chippewa Valley Technical College