SHERRAUN HURD
Highland
Summary
Dynamic professional with a proven track record at Tigi Beauty Supply, excelling in customer service and relationship building. Adept at conflict resolution and administrative support, I consistently enhance client satisfaction and drive sales. My strong communication skills and attention to detail ensure compliance and foster positive interactions.
Overview
12
12
years of professional experience
Work History
Office Worker
Center for Employment Training
San Bernardino
03.2019 - 01.2020
- - Managed administrative tasks, including calendar scheduling and communication handling.
- - Resolved customer inquiries, fostering high client satisfaction.
Warehouse Worker
Coupang
Riverside
01.2018 - 02.2019
- - Operated machinery to efficiently pick and pack orders, ensuring quality control.
- - Collaborated with teammates to meet daily productivity targets.
Collections Agent
Nelson & Associates
Colton
01.2017 - 12.2017
- - Conducted inbound/outbound calls, negotiating payment plans and resolving customer issues.
- - Maintained records and ensured compliance with industry regulations.
Sales Associate
Tigi Beauty Supply
Rialto
06.2008 - 01.2016
- - Delivered personalized customer service, enhancing loyalty and driving sales.
- - Processed transactions accurately and maintained cash handling procedures.
Education
Bachelor of Arts - Human Services
California Baptist University
Riverside, CA08.2025
Associate of Arts - Human Services
San Bernardino Valley College
San Bernardino, CASkills
- - Customer Service Excellence
- - Conflict Resolution
- - Relationship Building
- - Administrative Support
- - Communication Skills
Volunteer Experience
Arrowhead United Way, Volunteer, San Bernardino, 2020-03, Present, - Supported community outreach initiatives, contributing to food distribution and clean-up projects., - Enhanced organizational effectiveness through active participation in planning volunteer events.
Timeline
Office Worker
Center for Employment Training
03.2019 - 01.2020
Warehouse Worker
Coupang
01.2018 - 02.2019
Collections Agent
Nelson & Associates
01.2017 - 12.2017
Sales Associate
Tigi Beauty Supply
06.2008 - 01.2016
Bachelor of Arts - Human Services
California Baptist University
Associate of Arts - Human Services
San Bernardino Valley College