Sherrecca Williams
Houston,TX
Summary
Multi-talented Customer Service Specialist with a quality-driven and disciplined approach to completing any task given . Decisive leader, strategic planner and complex problem-solver with 10 + years of customer service experience. Pursuing new professional challenges with a growth-oriented company.
Overview
15
15
years of professional experience
Work History
Senior Specialist 3
J P Morgan Chase
Houston, Texas
04.2014 - Current
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset
- Offered coaching and resources to help my peers and new hires to maintain progress and achieve goals.
- Problem-solving ability. Multi-tasking ability.
- Detail Oriented
- Strong verbal and written communications skills
- In depth knowledge of Chase products and services
- Flexible and able to adapt to changing environment and goals
- Managed over 80 calls per day
Office Manager
AIWC Services
Houston, TX
02.2010 - 03.2014
- Managed appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Typing. ...
- Equipment handling. ...
- Customer service skills. ..
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained computer and physical filing systems.
Customer Service Associate
DHL Worldwide
Houston, TX
02.2007 - 01.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Assisted with international shipping concerns .
Education
High School Diploma -
Eisenhower High School
Houston, TXSkills
- Customer Relations
- Teamwork and Collaboration
- MS Office
- Written Communication
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- De-escalation Techniques
- Excellent Attention to Detail
- Regulatory Compliance
- Inbound and Outbound Calling
- Patient and Empathetic
Timeline
Senior Specialist 3
J P Morgan Chase
04.2014 - Current
Office Manager
AIWC Services
02.2010 - 03.2014
Customer Service Associate
DHL Worldwide
02.2007 - 01.2010
High School Diploma -
Eisenhower High School
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