Sherrel Hickok
Port Orange,FL
Summary
Resourceful Account Manager with excellent client oversight, communication, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Successful Account Manager with experience encouraging client communication to achieve significant growth using proven strategies.
Overview
30
30
years of professional experience
Work History
Account Manager
OCH Worldwide, Re/MAX, PSINET & Marshall's Garage
Ashburn, VA
01.1990 - 01.2020
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Educated clients on new [Product or service] and updated account information to maintain high standards of client service.
Education
Bachelor of Arts - Art & Marketing
Virginia Tech
Christiansburg, VA05.1989
Skills
- Account Management
- Overcoming Objections
- Microsoft Office
- Lead Generation
- CRM Software
- Customer Service
- Teamwork and Collaboration
- Strategic Account Planning
- Revenue Growth
- Opportunity Identification
- Time Management
- Verbal and Written Communication
Timeline
Account Manager
OCH Worldwide, Re/MAX, PSINET & Marshall's Garage
01.1990 - 01.2020
Bachelor of Arts - Art & Marketing
Virginia Tech
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