Sherrell Johnson
Slidell,LA
Summary
Skilled Sales Associate with 10-year track record of success. Adept at maintaining professional and calm demeanor under pressure. Motivated professional which excels in high-volume environments where knowledge, composure and interpersonal abilities are keys to success. Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
11
11
years of professional experience
1
1
Language
Work History
State Office Agent
Concentrix
Farmington, MI
01.2021 - Current
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Increased customer service success rates by quickly resolving issues.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Customer Service Desk Cashier
Lowe’s
Slidell, LA
02.2019 - 07.2020
- Answered product questions using knowledge of sales and store promotions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Counted money in drawers at beginning and end of each shift.
Hostess
Saltgrass Steakhouse
Slidell, LA
02.2019 - 06.2019
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Sales Associate
Kohl’s
Slidell, LA
10.2018 - 01.2019
- Acted as a role model in techniques for driving sales, consistently meeting and exceeding goals.
- Answered questions regarding store policies and merchandise.
- Accepted and processed returns.
- Prioritized and accomplished wide range of tasks each shift.
- Organized racks and shelves to maintain visual appeal of the store.
- Analyzed and properly processed product returns, assisting customers with other selections as needed.
- Educated customers on different products and product care.
- Helped customers with questions, problems and complaints in person and via telephone.
Private Sitter
Angels On Assignment LLC
Slidell, LA
06.2016 - 10.2018
- Transported individuals to medical appointments and other errands.
- Supervised daily activities and provided assistance when needed.
- Assisted patients with bathing, dressing, hygiene and grooming.
- Took and recorded patients' temperature, pulse and blood pressure.
- Provided all daily living tasks to enhance quality of life for elderly patients.
- Ensured safety and well-being of patients.
Sales Assistant
Circle K
Slidell, LA
10.2011 - 05.2016
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Opened new merchandise and stocked sales floor racks and shelves.
- Processed cash, check and credit card payments.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
Education
High School Diploma - undefined
Lincoln Academy
Houston, TXSkills
UpsellingSalesStocking and replenishingAble to persuade others effectivelyCustomer serviceProblem-solving skillsRelationship buildingFashion knowledgeCash handling
Billing and Invoicing
Billing Statements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Life is what you make of it.
Timeline
State Office Agent
Concentrix
01.2021 - Current
Customer Service Desk Cashier
Lowe’s
02.2019 - 07.2020
Hostess
Saltgrass Steakhouse
02.2019 - 06.2019
Sales Associate
Kohl’s
10.2018 - 01.2019
Private Sitter
Angels On Assignment LLC
06.2016 - 10.2018
Sales Assistant
Circle K
10.2011 - 05.2016
High School Diploma - undefined
Lincoln Academy