Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SHERRI ALDEN

Greeley,CO

Summary

Accomplished Transportation Manager with a proven track record at Loveland Auto Auction, adept in shipping cost reduction and team leadership. Expertise in mentoring, data reporting, and enhancing operational efficiency. Recognized for decisively improving team productivity by 30% and implementing cost-saving strategies. Skilled in payroll software and fostering a collaborative work environment.

Overview

21
21
years of professional experience

Work History

Transportation Manager

Loveland Auto Auction
01.2019 - Current
  • Coordinate transportation of vehicles to and from the auction throughout the state, reaching into Nebraska, and Wyoming.
  • Work closely with car dealers and management to ensure vehicles complete inspections when requested.
  • Deliver vehicles and coordinate with transportation companies for all delivery and pick-up needs.
  • Complete payroll for 30+ drivers, the auction detail employees, and complete all necessary charges for deliveries and car details.
  • Complete all workers' compensation claim paperwork, vehicle accident paperwork, and unemployment claims.
  • Enter charges for deliveries, pick-ups, and any detail charges.
  • Create documents for employee policies and procedures.
  • Enter vehicles into computer system for post-sale inspections and results.
  • Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
  • Created reports on shipment status, delivery times, cost estimates, and other metrics.
  • Monitored driver performance and compliance with safety regulations.
  • Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.

Work-at-Home Team Coach

Asurion
Greeley, CO
04.2004 - 10.2018
  • Managed a team of 15-30 representatives in a work-from-home environment in multiple states, as well as the country of Canada.
  • Reviewed calls for quality and coached agents to improve their efficiency and customer service skills.
  • Completed weekly coaching sessions, attended management meetings, quality calibrations, payroll, and listened to calls to identify potential fraud issues and reported them to the fraud team.
  • Conducted team meetings to discuss performance and set goals.
  • Provided coaching and mentoring to individuals on the team.
  • Evaluated individual performance and provided feedback.
  • Implemented strategies to improve overall team productivity.
  • Identified areas of improvement and established action plans.
  • Encouraged open dialogue among team members.
  • Monitored progress towards achieving objectives.
  • Maintained up-to-date records of individual progress.
  • Created reports summarizing progress against key metrics.
  • Recognized accomplishments of individuals and teams.
  • Collaborated with other departments to achieve common goals.

Education

certificate - medical billing and coding

Aims community college
12.2003

diploma -

Greeley central hs
05.1988

Skills

  • Call center experience
  • Self-motivated
  • Reliable
  • Decisive
  • Shipping cost reduction
  • Schedule control
  • Staff recruitment
  • Driver monitoring
  • Documentation
  • Team Leadership
  • Problem-solving abilities
  • Mentoring and training
  • Excel formulas
  • Data input
  • Transcribing documents
  • Software troubleshooting
  • Collecting information
  • Data collection and reporting
  • Bookkeeping
  • Payroll software proficiency
  • Timesheet verification
  • Maintaining files
  • Recording data
  • New employee onboarding
  • Payroll calculation

Accomplishments

  • I completed a management certification program for call centers that had a 3% passing rate. The emphasis was on employee relations, delivering both positive and negative feedback, and then correctly documenting for performance reviews or disciplinary coaching.

Timeline

Transportation Manager

Loveland Auto Auction
01.2019 - Current

Work-at-Home Team Coach

Asurion
04.2004 - 10.2018

certificate - medical billing and coding

Aims community college

diploma -

Greeley central hs

Similar Profiles

CREATE PROFILE
SHERRI ALDEN