Sherri Banks
Pensacola,FL
Summary
Proactive, I am customer service oriented with over 7 years of experience in many different work environments. Any opportunity I am given I will give it my one hundred percent and use my skills and abilities to provide excellent work ethic. My commitment to excellent work standards will add value to the team.
Overview
7
7
years of professional experience
Work History
Leasing Agent
CLK Multifamily Management
Pensacola, FL
04.2024 - Current
- Facilitated property tours for prospective tenants, showcasing community amenities and lease options.
- Managed tenant relations, addressing inquiries and resolving issues to enhance satisfaction.
- Coordinated lease agreements, ensuring compliance with local regulations and company policies.
- Developed marketing strategies to attract potential renters and reduce vacancy rates.
- Analyzed market trends to adjust pricing strategies and maintain competitiveness in the rental market.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Manager
Publix
Pensacola, FL
09.2022 - 04.2024
- I learned many things from working with this company and was able to show off many talents. I showed that I was a fast learner, self-motivated, positive, and not shy with face-to-face interaction with customers. This job was an environment where I managed a team where we had to work together to complete the daily, weekly, and monthly objectives. It was very important to stay urgent when making orders and having A+ customer service. This job showed me how hard it is to work toward maintaining a business. My duties were taking orders over the phone, working with vendors, giving outstanding customer experience, and operational expectations. My multitasking skills played a big factor, along with my money management skills.
Warehouse Handler
PR Chemical and Paper Supply Warehouse & Dicks Sporting Goods
Pensacola, FL
06.2019 - 09.2022
- - Provided top notch customer attention to walk clients needing assistance or having questions and concerns.
- - De-escalated customer complaints by utilizing crisis prevention and intervention techniques. Abided by all safety standards and OSHA regulations in the warehouse environment.
- - Fulfilled orders by collecting items from inventory and packaging for safe transport.
- - Kept the team safe and efficient by maintaining clean tools and work area.
- - Approached customers in departments to help with locating and selecting merchandise.
- - Maintained knowledge of current sales and promotions, return and exchange policies and security practices.
- - Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
Customer Service Associate
Walmart
Pensacola, FL
12.2018 - 05.2019
- - Addressed customers’ concerns and complaints, resolving issues quickly and efficiently.
- - Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs.
- - Managed inbound and outbound calls.
Education
High School Diploma - undefined
Escambia High School
Pensacola, FL01.2014
Skills
- Diligent work ethic, detail-oriented, and self-motivated
- Proficiency with Microsoft Word, Excel, PowerPoint,
- Professional demeanor and image
- Excellent attention to detail
- Time Management
- Clear Communication
- Strong interpersonal skills
- Dependable
- Excellent Customer Skills
- Order Processing
- Task prioritization
- Problem solving
- Member account management
- Money Handling
- Active Listener
- Teamwork
ADDITIONAL INFORMATION
- CPR certified
- First aid certified.
Timeline
Leasing Agent
CLK Multifamily Management
04.2024 - Current
Manager
Publix
09.2022 - 04.2024
Warehouse Handler
PR Chemical and Paper Supply Warehouse & Dicks Sporting Goods
06.2019 - 09.2022
Customer Service Associate
Walmart
12.2018 - 05.2019
High School Diploma - undefined
Escambia High School