Sherri Daniells

Efficient, reliable specialist with over four years in healthcare front-line and insurance ops. Steps up as needed-lead, train, troubleshoot-nothing stops the line.

Hands-on leader for twelve person unit. Cover check-in, checkout, phone answering of 50 or more calls a day when needed, insurance-any spot that gaps.

Selected by management to quickly implement and oversee a temporary paper-based charting system during a campus wide cyberattack, ensuring zero disruption to patient care continuity for the internal medicine department full-year paper-chart system after cyber attack: built every form, drilled the team, kept HIPAA solid, rolled data back clean once servers came back up.

Run daily verifications, scan charts, process cash and card, solve calls, operate all office equipment, keep flow smooth.

• Developed strong client relationships through consistent communication, understanding their needs, and delivering tailored solutions.
• Followed all company policies and procedures to deliver quality work.
• Gathered, organized and input information into digital database.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Check-in point for sixty plus patients a day, Scheduled, receipted, steered lobby traffic. Verified eligibility, answered phones, run cash and card payments, pulled copays, Worked referrals, made appointments, trained employees.

• Streamlined patient registration processes, enhancing efficiency and reducing wait times.
• Coordinated communication between patients and healthcare providers to ensure accurate information exchange.
• Trained new staff on operational procedures, fostering a collaborative team environment.
• Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
• Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
• Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
• Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
• Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
• Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
• Delivered support to medical staff in completion of patient paperwork.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Trained new staff on filing, phone etiquette and other office duties.
• Responded to inquiries by directing calls to appropriate personnel.
• Provided excellent customer service to patients and medical staff.

Took diet orders of about 200 pt a day, delivered trays, logged allergies, stayed tight on nutritional rules.

• Trained new ambassadors on effective communication strategies and organizational protocols for patient interaction.
• Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
• Greeted customers and clients to create welcoming atmosphere.
• Assisted team with operational policies and procedures to drive services.
• Mentored junior staff, fostering professional development and enhancing team dynamics within ambassador program.

Fitted frames, read scripts, closed sales, restocked optical wall.

• Assisted 50 customers daily in selecting appropriate eyewear based on vision needs and personal style.
• Conducted precise measurements for prescription lenses to ensure optimal fit and comfort.
• Provided technical support for optical equipment, ensuring consistent functionality and safety compliance.
• Trained junior staff on customer service protocols and operational procedures for enhanced efficiency.
• Oversaw daily operations, ensuring adherence to quality standards and exceptional patient care experiences.
• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Verified and updated patient records promptly to guarantee accurate prescription information.
• Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
• Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
• Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
• Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
• Operated lensometers to orient and mark uncut lenses for eyeglasses.
• Educated clients about how to adapt to, wear, and care for eyeglasses.
• Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.

• Assisted hundreds of customers with product selection and inquiries to enhance shopping experience.
• Maintained organized sales floor through effective merchandising and restocking strategies.
• Collaborated with team members to ensure timely completion of daily operational tasks.
• Trained new associates on store policies, procedures, and customer service standards.
• Rang members up
• Stocked Shelves, fixed returns, renewed memberships
• Monitored inventory levels and reported discrepancies to management for resolution.
• Resolved customer complaints efficiently, fostering loyalty and positive brand perception.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
• Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
• Communication with customers professionally and proactively to provide product information and advice.
• Developed strong product knowledge to address customer inquiries accurately and efficiently.
• Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
• Performed cash, card, and check transactions to complete customer purchases.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Used in-store system to locate inventory and place special orders for customers.

• Managed scheduling and appointment coordination for faculty and staff
• Organized and maintained accurate filing systems for student records
• Assisted in preparation of departmental reports and documentation
• Streamlined communication between departments to enhance operational efficiency
• Trained new administrative staff on office procedures and software tools
• Answered multi-line phone system and enthusiastically greeted callers.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Entered data into system and updated customer contacts with information to keep records current.