Sherri Duckworth
Layton,UT
Summary
Experienced General Manager with a proven track record in delivering exceptional customer engagement, service, and overseeing business operations. Demonstrated ability to develop and implement strategies to drive customer satisfaction and loyalty, resulting in increased revenue and market share. Skilled in leading multiple cross-functional teams, optimizing operational efficiency, and fostering a culture of excellence. Committed to delivering results through effective leadership, problem-solving, and a strong focus on continuous improvement.
Overview
28
28
years of professional experience
1
1
Certificate
Work History
Patient Services Representative
Tanner Clinic
02.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- EHR data system, Next Gen, Phreesia, & Luma
- Diagnostic Scheduling and Preauthorization ( MRI, CT, Ultrasound, Labs, Dexa Scans, X Rays
- Reorder of X Rays and diagnostic orders as needed through EHR system
- Generate fee slips for all patient encounters for billing purposes
- Obtain signatures on all legal documents
- Address and forward patient concerns, questions, and requests to medical providers
- Traveled to, and worked at all Tanner Clinic offices and providers as the (Emergency Float)
- Coordinated referrals to specialists for care for patients with complex needs
- Assist patients with completion of paperwork
General Manager
DC Management DBA Arby's
03.2023 - 09.2023
- Developed and implemented new strategies to increase sales and profitability; vigilant oversight in addressing immediate challenges and the organization's needs.
- Oversaw and supervised Layton, Kaysville, and Centerville locations to enforce high-quality standards of operation. Conducted inspections, reports, and action plans to improve performance and meet company guidelines.
- Communicated individual store performance results and identified needs to the Director of Operations and Franchise Operating Partners.
- KPI & P&L data analysis, forecasting, reporting, effectively managing and controlling expenses to accomplish financial stability and long-term organizational growth.
- Hired, trained, coached, and directed team members and managers on excellence standards of Quality, Service, Cleanliness, Organization, and Food Safety.
- Coached and promoted high-achieving employees to fill leadership positions with qualified staff and boost company growth.
- Managed budget development, forecasting, and financial reporting processes to accurately track progress toward organizational objectives.
- Maximizing team efficiency by training, coaching, and mentoring personnel on management systems, principles, company procedures, and technology systems.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Built and managed a diverse team, fostering a positive work environment and high employee satisfaction and employee retention.
Vice President of Operations
BBD Trucking LLC
04.2009 - 06.2024
- Full P & L responsibility
- Financial & accounting oversight - Accounts Receivables, Accounts Payable and Payroll Responsibilities
- Ensured compliance, verification, filing, maintaining records, and reporting related to International Fuel Tax Agreements, Federal Motor Carrier Safety Administration, Insurance, Oversize/Overweight Permitting, Department of Transportation, California CARB Compliance, United Carrier Registration, and Federal and State tax reporting.
- Negotiated transportation and logistics contracts to reduce shipping costs and increase profits. Ensure adherence to contractual obligations and operational excellence.
- Conducted a regular inventory of assets, supplies, and parts.
General Manager
Wendy's International
01.1997 - 06.2014
- Developed and implemented new strategies to increase sales and profitability, Vigilant oversight in amplifying excellence in customer service and customer expectations.
- KPI & P&L responsibility, data analysis, reporting, controlling expenses to provide financial stability and long-term organizational growth.
- Trained, mentored, coached, team members on excellence standards of Quality, Service, Cleanliness, Organization, and Food Safety. Effectively maximizing and managing use of systems, procedures, policies, and technology.
- Phase II Training Store & Manager Certification
- Managed, operated and trained team, and managers for new store opening. Stored opened with Monthly sales + $88,468 over budget and average drive through service time 108 seconds
- Safety & Security Manager for Northern Utah Division
- Hiring / Onboarding / and Retention of talented employees to cultivate diverse hard-working teams
Skills
- Performance Monitoring and Evaluation
- Full P&L Responsibility
- Finance and Accounting
- Hiring / Onboarding / Development & Training / Retention
- Business Leadership
- Risk Management
- Excellence in Customer Service
- Problem Solving
- ERM & EHR
Timeline
Patient Services Representative
Tanner Clinic
02.2024 - Current
General Manager
DC Management DBA Arby's
03.2023 - 09.2023
Vice President of Operations
BBD Trucking LLC
04.2009 - 06.2024
General Manager
Wendy's International
01.1997 - 06.2014
High School Diploma -
University of Idaho
Certification
Serve Safe Manager Certification
Certificate Number: 24147352
Expires 6/21/2028
Accomplishments
University of Idaho
Moscow, Idaho 83844
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