Sherri Edwards
Jacksonville,FL
Summary
Ability Summary Customer Service Professional with experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints. Promotes continuous growth and provides an environment that encourages result oriented team and individual achievement
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
Iron Mountain
05.2023 - 09.2023
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Customer Service Representative
Dial America
04.2022 - 12.2022
- Received calls from customers to assist them either way with paying tolls
- Provided assistance with creating or managing payment arrangement
Customer Service Representative
H & R Block
11.2017 - 06.2019
- Responsible for making appointments
- Assigned clients to different agents
Education
Certificate in Customer Service and Data Entry Vocational Certificate -
Florida State College at Jacksonville
Jacksonville, FLHigh School Equivalency Diploma -
Florida State College at Jacksonville
Jacksonville, FLIntroduction To Business Administration -
Florida State College At Jacksonville
Jacksonville, FLSkills
- Microsoft Office
- Ability to work in a team and under pressure
- Customer Service
- 30 wpm and 10 key
- Effective Communication
- Active listening
- Problem-solving
- Dedication
- Time management
- Customer relationship management
Timeline
Data Entry Clerk
Iron Mountain
05.2023 - 09.2023
Customer Service Representative
Dial America
04.2022 - 12.2022
Customer Service Representative
H & R Block
11.2017 - 06.2019
Certificate in Customer Service and Data Entry Vocational Certificate -
Florida State College at Jacksonville
High School Equivalency Diploma -
Florida State College at Jacksonville
Introduction To Business Administration -
Florida State College At Jacksonville
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