Sherri Godeaux
Dallas,Texas
Summary
Results-driven Administration expert with 5+ years of successful remote work experience. Skilled in optimizing workflows and enhancing productivity in virtual settings. Open to positions that provide opportunities for advancement in the DFW region.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Data Integrity Specialist
MetroTex Association of Realtors
12.2019 - Current
- Development of Policy & Procedures for formal compliance and hearing process for alleged violations of the MLS Rules & Regulations and Key Service. Process complaints per established protocol ensuring due process and that timelines are adhered. Create and modify documents required for the complaint process from receipt to completion. Monitor compliance with RESO standards and MLS rules for listings in the MLS System and able to communicate how to bring into compliance. Coordinate, schedule, and calendar hearings with complainant, respondent, counsel and qualified members of the MLS committee. Answer high volume of calls(500+/mo) and emails(400+/mo) to assist members with access to or issues with the MLS System. Ability to identify and resolve the issues quickly. Able to instruct members on working in the MLS System. Able to read, comprehend rules & regulations, Bylaws, and other regulatory rules. Expert with MS Office products as well as most virtual platforms. Keep statistics for complaints received, processed, fines imposed, etc. Resource for department and entire association for compliance policy and procedures. Training of new department team members on various subjects needed to excel in assisting our members. Mentor to new hires. Responsible for contacting members with outstanding compliance issues or fines. Corrections and changes in membership/MLS systems as needed. Maintain electronic files for all complaints. Adherence to confidentiality and work with sensitive data. Other projects as requested by Director.
Professional Standards Coordinator
Texas Association of Realtors
03.2010 - 12.2019
- Started as the department administrative assistant answering all incoming calls. Provided information on how to file complaints and sent out complaint packets via email/mail. Maintained files for all local area board throughout the state of Texas as per established retention policy. Moved up to Professional Standards Coordinator for enforcement of the National Association of REALTORS(NAR) Code of Ethics (COE) and Arbitration requests (commission disputes). Responsible for processing from receipt to resolution for all complaints received for 75 local area boards in the state. Followed the NAR required timelines to ensure due process with coordination with a 350+ member committee. Coordinate, schedule and calendar tribunal review of complaints, hearings and mediation. Developed training materials and scheduled required training sessions for 350+ committee members, Mediators and Ombudsman as well as for “Train the trainer” courses. Tracked and documented completion of required training in member records. Updated training materials and all documents used for changes made to the COE or Policy and Procedures. Kept statistics for all complaints in the entire state. Assisted with meeting planning for several medium to large yearly meetings. Monitor and document attendance of trainings and reported to the state licensing entity for CE credit. Assisted meeting & planning department with conference/meeting check in process. Attend, monitor trainings and courses and be available as a resource if needed.
Payroll Garnishment Specialist
Whole Foods Market Inc
Austin, TX
04.2006 - 08.2008
- Facilitated clear communication between all parties involved in the garnishment process through proactive outreach and prompt response to inquiries.
- Collaborated with payroll teams to ensure accurate withholding of wages for garnishment orders.
- Maintained a comprehensive understanding of various types of wage attachments, including tax levies, child support orders, and student loan deductions, enabling accurate processing of diverse cases.
- Set up wage garnishments resulting from child support orders and tax levies.
Education
LVN Pre-licensure Program
Humana Health Institute
San Antonio, TXSkills
- Customer service orientation
- Attention to detail
- Situational adaptability
- Organizational skills
- Expertise in MS Office
- Communication proficiency
- Analytical thinking
- Initiative and teamwork
- Business practices knowledge
Certification
- RCE, REALTORS Certified Executive- National Association of REALTORS
- Certified Professional Standards Administrator-National Association of REALTORS
- Currently completing Google Project Management course
PREVIOUS EMPLOYMENT
- 2006-2008 Payroll Garnishment Specialist, Whole Foods Market Corporate Headquarters
- 2005-2006 Temporary, long-term contract work, Robert Half & Associates
- 2003-2005 Owner-operator, Best Kept Secret, Upscale consignment boutique
Timeline
Data Integrity Specialist
MetroTex Association of Realtors
12.2019 - Current
Professional Standards Coordinator
Texas Association of Realtors
03.2010 - 12.2019
Payroll Garnishment Specialist
Whole Foods Market Inc
04.2006 - 08.2008
LVN Pre-licensure Program
Humana Health Institute