Sherri Graham

• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Distributed and followed up on tenant renewal notices.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Greeted clients, showed apartments, and prepared leases.
• Collected monthly rent payments and other fees, always properly recording, and processing money in M&T bank.
• Responded to requests and scheduled appointments for property showings.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Prepared and processed applications, leases, and renewals per company policy and regulatory guidelines
• Partnered with vendors, ensuring quick processing of income, employment, and other verification documents.
• Consistently exceeded quota by 15% while maintaining an 80%+ occupancy rate.
• Coordinated move-ins and move-outs and communicated with tenants to achieve maximum service satisfaction.
• Wrote and submitted work order requests to maintenance department; followed up on maintenance process with residents.
• Maintain accurate daily receivables and deposits reports in Rent Manager. Keep records on spreadsheets. Sent out daily reports to Owner.
• Consistently implement policies of the community.
• Software – Yardi, OneSite, BlueMoon, Knock, Rent Manager.
• Fair Housing knowledge

• Maintained high standards of customer service by building relationships with clients.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Specialized in Direct Team, COBRA and Direct Billing skills, utilizing Swift production, Benaissance, andSAP platforms.Point of contact with client management team for urgent cases.
  Conducted training on COBRA and direct billing with new COBRA team members.
  Educate and advise callers on their benefits, the system and all related processes.
  Process enrollment related transactions and take ownership of issues through resolution.
  Assist with company projects and administrative tasks.
  Specialized in Direct Team, COBRA and Direct Billing skills, utilizing bswift production, Benaissance, and SAP platforms.
  Point of contact with client management team for urgent cases.
  Conducted training on COBRA and direct billing with new COBRA team members.
  Educate and advise callers on their benefits, the system and all related processes.
  Process enrollment related transactions and take ownership of issues through resolution.
  Assist with company projects and administrative tasks.

• Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
• Managed large volume of medical claims on daily basis.
• Paid or denied medical claims based upon established claims processing criteria.
• Responded to correspondence from insurance companies.

Inbound & outbound high call volume Medical Insurance Call Center. Assist Participants with

Reimbursement accounts, Retiree HRA, Senior Educator HRA, HSA, FSA, DCFSA, accounts and claims.

Assist with updating indicative data, direct deposit and Process payouts and or reissue payments back to Participants. Ensure high quality Customer Service Experience.

• Met all filing deadlines by accurately maintaining hearing calendar for entire office.
• Analyzed account payment histories.
• Wrote, edited and efficiently transmitted correspondence.
• Adhered to fair debt collection practices.

Responsible for researching workflow process of claims prepared for filing and loss analysis reconciliation forms in accordance with established work rules, goals & objectives. Working with a team of Loss Analysis

Specialists, establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

Reports to the Loss Analysis.

Key Tasks And Responsibilities

Responsible for servicing mortgage accounts to ensure that all claims are processed, paid, and reconciled in compliance with all state and federal laws with HUD guidelines while maintaining compliance with

Clients, Insurer, Agency and company guidelines. This includes the following:

Manages the loss analysis process to ensure it is completed per policies and procedures.

Monitors/Audits claims post payment through a reconciliation of amounts expenses versus claimed and paid. Assigns any applicable losses. Request appropriate documents for legal support from, Reo,

Champion, Bank of America, Foreclosure, Claim’s departments.

Performs required research on high risk/escalated files, Hud 1’s, Call Due Demand letters, Frist legal letters, Sales based Appraisals, Due and Payable Appraisals, & Forclosure Appraisals, providing a detailed

LA to client with loss or gain. Submitting finalized research to clients.