Shonta Coatney
Arlington,Texas
Summary
Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Leasing Assistant
BGSF-Multifamily Properties
Addison, TX
07.2022 - Current
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Escalated major issues to property manager for immediate remediation.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
Secretary/Clerk/Typist
Peoplelease
Dallas, TX
01.2022 - 06.2022
- Corrected grammar, spelling and syntax mistakes in medical records.
- Reviewed records, paperwork and time-clock entries.
- Received and routed business correspondence to correct departments and staff members.
- Answered and routed incoming calls and took messages when personnel were unavailable.
- Provided diverse clerical support to business personnel.
- Checked completed work for proper spelling, grammar, punctuation and format.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Entered data into databases in alphabetic and numerical order.
- Maintained computer filing system to store, retrieve and update completed WORD documents.
Claims Adjuster
Alacrity
Carrollton, TX
09.2021 - 01.2022
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Substantiated legitimate claims and denied unjustified claims.
- Analyzed information gathered by investigations to report findings and recommendations.
- Followed up with insured individuals regarding premium and deductibles payments.
- Estimated quantifiable characteristics of [Type] products.
Security Surveillance
Duncanville ISD
Duncanville, TX
10.2013 - 10.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Reported suspicious activities and persons to law enforcement.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitored and authorized entrance and departure of 197 plus employees and visitors daily.
Education
No Degree - Sterile Processing Technology
UTA-Arlington
Arlington, TXAssociate of Science - Medical Laboratory Technology
Southern University At Shreveport
Shreveport, LA06.1995
Skills
- Customer Service
- Customer Loyalty
- Rent Collection
- Leasing Terms and Specifications
- Common Sense Reasoning
- Administrative Leadership
- Clear Communication
- Performance Assessment
- Community Policies
- Clerical Support
- Safe Work Practices
- Database Software
Interior Design, Gardening and Traveling.
I've designed my family, friends, living and kitchen areas with their personalities in mind. It starts with the paint color, key pieces of furniture and wall art they already have. Closing with their expectations in entertaining is how we determine any new pieces of art or furniture we may need to bring the designing vision to FRUITION.
Gardening is something my grandma did and has passed down to my mother and now I do it to share harvest with my neighbors, family and friends.
I want to travel as many places as possible before I get too old...whatever that means.
Timeline
Leasing Assistant
BGSF-Multifamily Properties
07.2022 - Current
Secretary/Clerk/Typist
Peoplelease
01.2022 - 06.2022
Claims Adjuster
Alacrity
09.2021 - 01.2022
Security Surveillance
Duncanville ISD
10.2013 - 10.2018
No Degree - Sterile Processing Technology
UTA-Arlington
Associate of Science - Medical Laboratory Technology
Southern University At Shreveport
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