Sherri Hayden
Holden,LA
Summary
Highly skilled clinical specialist in the field of medical devices, with over 15 years of cardiac device support. Organized, dependable, and capable of managing multiple priorities with a positive attitude. Detail-orientated team player with strong interpersonal skills and willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Sr Clincal Cardiac Rhythm Management Specialist
Abbott Laboratories
01.2005 - Current
- Built and sustained creditable business relationships with customers and shared product expertise
- Provided engineering, sales, education and clinical support in response to field inquires
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed, lead and/or facilitated trainings and other programs on CRM products to healthcare professionals
- Evaluated customer needs and feedback to drive product and service improvements.
- Instructed implantation of CRM products
Associate Sales Representative
Barnett Medical
01.2001 - 01.2005
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Provided customer account services via interrogation of devices, implantation and education.
- Generated new leads through networking and attending industry events.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Cath Lab Radiologist Technician
Our Lady Of The Lake Regional Medical Centre
07.1993 - 01.2001
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Prepared patient and equipment for procedures.
- Interpreted diagnostic images, maintained sterile procedures and maintained diagnostic equipment
- Assisted physicians with surgical procedures
Education
Radiology
Baton Rouge General Medical Center - Radiologic Technology
Baton Rouge, LA06.1993
Skills
- Superior Interpersonal Skills
- Customer Accounts Management
- Monthly Inventory
- Customer Inquiries
- Vendor Relations
- Improvement Plans
- Analytical Thinking
- Problem Solving Abilities
Certification
AART
Timeline
Sr Clincal Cardiac Rhythm Management Specialist
Abbott Laboratories
01.2005 - Current
Associate Sales Representative
Barnett Medical
01.2001 - 01.2005
Cath Lab Radiologist Technician
Our Lady Of The Lake Regional Medical Centre
07.1993 - 01.2001
Radiology
Baton Rouge General Medical Center - Radiologic Technology
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