Sherri Hillman
Montezuma,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Experienced Stylist over 10 years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication. Technically trained to use styling tools and products to achieve desired outcomes.
Overview
16
16
years of professional experience
Work History
Professional Hair Stylist
Entrepreneur/self Employed
02.2008 - Current
- Maintained a clean and safe work environment by following salon protocols and industry hygiene standards.
- Streamlined appointment booking process by keeping accurate records of client contact information and appointments history.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Answered phone calls and emails to schedule client appointments.
- Used social media platforms to promote salon and services.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Increased salon revenue by upselling hair treatments, products, and services to clients.
- Built a loyal clientele base through exceptional customer service, consistent results, and professional demeanor.
- Consistently met appointment scheduling demands while ensuring timely service delivery and client satisfaction.
- Collaborated with colleagues to create cohesive looks for photo shoots, kid's school pictures, bridal parties and other group bookings.
- Processed payments, entering sales in register for prompt customer service.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Increased revenue through effective customer service and inventory management.
- Organized sales area and work station to showcase products and boost sales.
- Developed strong rapport with clients through active listening skills during consultations, fostering trust in my expertise as a stylist.
- Maintained an organized workstation stocked with necessary tools and supplies for efficient service delivery.
- Fostered a welcoming atmosphere within the salon through friendly interactions with clients and team members.
Customer Service Assistant (Remote)
InfoCision
01.2020 - 03.2023
- Answered calls and promptly assisted customers with issues in a timely and efficient manner.
- Followed up with existing customers to ensure all issues or concerns were addressed and resolved.
- Collected customers' payments over the phone for services provided by the company.
- Recommended service updates to customers regularly.
- Made sales by contacting referrals from existing customers.
- Handled customer complaints professionally and sensibly.
- Maintained useful records in the database.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Collaborated with other departments to guarantee customer satisfaction.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
- Responded proactively and positively to rapid change.
Education
Associate of Applied Science - Criminal Justice
South Georgia Technical College
Americus, GA12.2024
Associate of Applied Science - Business Technology
South Georgia Technical College
Americus, GA12.2022
Skills
- Customer Service Skills
- Remote experiencer
- Proficient in Microsoft Word, Excel, Access, and Powerpoint
- Excellent verbal and written communication abilities
- Relationship building
- Effective Data Entry and record- keeping skills
- Salon Product Knowledge
- Special event styling
- Blowout Proficiency
- Detail-orientated
- Advanced communication skills
- Highly motivated self-starter
- Client consultation
- Sanitation Practices
- Natural Hair Care
- Hair extensions
- Schedule Management
- Business Management
- Photoshoot hairstyling
- Social Media Promotion
- Networking expertise
- Marketing familiarity
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Social skills
- Multitasking
- Reliability
- Organizational Skills
- Workspace Organization
- Precision Hair Styling
Timeline
Customer Service Assistant (Remote)
InfoCision
01.2020 - 03.2023
Professional Hair Stylist
Entrepreneur/self Employed
02.2008 - Current
Associate of Applied Science - Criminal Justice
South Georgia Technical College
Associate of Applied Science - Business Technology
South Georgia Technical College
Similar Profiles
KRISTIN AUTREYKRISTIN AUTREY
Executive Assistant at Business Coach - Self EmployedExecutive Assistant at Business Coach - Self Employed
Nirva BelleriveNirva Bellerive
Online Business Owner at Self-Employed EntrepreneurOnline Business Owner at Self-Employed Entrepreneur
Elijah RiveroElijah Rivero
Retail Reselling & Drop Shipping at Self-Employed EntrepreneurRetail Reselling & Drop Shipping at Self-Employed Entrepreneur