Sherri Jackson
Tampa
Summary
Dynamic professional with extensive experience at Tampa Family Health Centers, excelling in workload prioritization and problem-solving. Proven track record in enhancing team productivity and improving patient scheduling efficiency. Skilled in task delegation and maintaining a welcoming environment, ensuring exceptional service delivery and operational excellence.
Overview
7
7
years of professional experience
Work History
Registration Supervisor
Tampa Family Health Centers
01.2022 - Current
- Monitor provider's schedules to ensure all patients are scheduled appropriately and in a timely manner.
- Assist with orientation, training, and evaluation of new hires.
- Provide direct supervision to registration staff and in the absence of adequate staffing, is expected to assume and perform the responsibilities and duties of direct registration staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Office Manager
Tampa Family Health
09.2020 - Current
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Front Desk Receptionist
Tampa Family Health Centers
08.2018 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Verified and updated patient information in the electronic health record
- Collected and documented payments received from patients at time of treatment
Education
General Studies
Brandon High School
Brandon, FL05-2000
Skills
- Workload prioritization
- Motivational skills
- Deadline management
- Task delegation
- Attention to detail
- Time management
Timeline
Registration Supervisor
Tampa Family Health Centers
01.2022 - Current
Office Manager
Tampa Family Health
09.2020 - Current
Front Desk Receptionist
Tampa Family Health Centers
08.2018 - Current
General Studies
Brandon High School
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