Summary
Overview
Work History
Education
Skills
Timeline
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Sherri McCrummen

San Antonio,Texas

Summary

Seeking a position with a company where there is room for learning and advancement. I am a people person and I enjoy working in a Customer Service environment. Skill Summary: Varied by accomplished background in operations and customer service. Excel in operations especially when it comes to working in a customer service position. Experience in dealing with the public and assisting others in a reasonable manner. Skilled in dealing with adverse, sometimes stressful, but manageable conditions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.

Overview

26
26
years of professional experience

Work History

Cruise Specialist

Norwegian Cruise line
07.2002 - Current
  • Coordinate with TA (Travel agents) and DG (Direct guest) on building and servicing reservations
  • Time management
  • Attention to detail
  • Courteous demeanor and energetic work attitude
  • Dependability and a Strong work Ethic
  • Effective communication skills and good listening skills
  • Adaptive team player.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings

Field Trip Specialist, Lead Driver, Bus Driver

Comal ISD
08.2001 - 07.2022
  • Coordinate drivers and bus units to fulfill request for field trips for the whole district as well as for all sporting events for 3 high schools, 5 middle schools and 16 elementary schools
  • Submit reports for payroll for driver’s field trips
  • Submit reports for coach driven field trips
  • Keep track of monthly mileage of field trip units
  • Maintain reports of fuel expenses of district vehicles
  • Manage and minimize overtime caused by field trips
  • Manage drivers for after school shuttles and extra curricular activities etc
  • Coordinating requests for district owned expeditions and box truck
  • Maintain the highest level of ethical behavior with campus administrators, fellow employees and our community.

Lead Driver

  • First point of contact for drivers
  • Manage monthly TEA reports
  • Manage monthly mileage reports
  • Handle disciplinary actions per conduct report
  • Mediator between driver, school, student and parents
  • Page 2
  • Sherri McCrummen, Cont.

Bus Driver

  • Drive a bus with approximately 60-70 kids ranging in ages from 5 to 17 years of age
  • Drive field trips to different locations
  • Follow all District, State and Federal school policies, including CDL license
  • Maintain all State and Federal certifications
  • Trained in Special Transportation for the students with special needs.

Operations Manager/Owner

Romac Enterprises
10.1997 - 10.2002
  • Primary bidding of electrical jobs on mostly new home construction
  • Responsible for Accounts Payable and Accounts Receivable
  • Responsible for getting supply lists together and help with some wiring when needed.

Shipping and Receiving Clerk/Office Assistant

Dr.Grandel, Inc
01.2000 - 04.2001
  • Pulling and packing orders
  • Shipping and receiving orders
  • Answering a multi-line phone system and assisting customers with orders or questions of concerns
  • Order entry, filing, doing research on past and present shipments
  • Keeping a COD report up to date.

Receptionist/Office Assistant

Principle Builders
03.1998 - 09.1999
  • Point of contact for all customer inquiries
  • General office duties including answering phones, filing, ordering supplies
  • Assisted with Accounts Payable
  • Assisting new home buyers in picking our flooring, paint colors, appliances, as well as hardware for their new homes
  • Scheduling contractors
  • Getting bids on materials and placing orders for supplies and keeping up with the different stages of progress on each home.

Education

High School Diploma -

Lakeview Centennial High School
Garland, TX
05.1986

Skills

  • Microsoft Office, including but not limited to Excel, Word, Quicken, Windows, Seaweb
  • Time management
  • Attention to detail
  • Adaptive team player

Timeline

Cruise Specialist

Norwegian Cruise line
07.2002 - Current

Field Trip Specialist, Lead Driver, Bus Driver

Comal ISD
08.2001 - 07.2022

Shipping and Receiving Clerk/Office Assistant

Dr.Grandel, Inc
01.2000 - 04.2001

Receptionist/Office Assistant

Principle Builders
03.1998 - 09.1999

Operations Manager/Owner

Romac Enterprises
10.1997 - 10.2002

Lead Driver

Bus Driver

High School Diploma -

Lakeview Centennial High School

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Sherri McCrummen