Sherri Owens
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Frontier Airlines
04.2016 - 10.2023
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Quality Assurance Analyst
Arkansas Bluecross & Blue Shield
06.2010 - 04.2016
- Enhanced claim processing efficiency by implementing new software and streamlining workflows.
- Reduced error rates in claims adjudication through meticulous attention to detail and thorough documentation review.
- Achieved timely resolution of complex claims cases by collaborating with medical professionals and legal teams.
- Developed comprehensive understanding of medical terminology, coding systems, and billing procedures for accurate claim processing.
- Ensured accuracy of claim payments by conducting thorough audits and identifying areas for improvement.
- Reduced claim overpayments with comprehensive analysis of billing discrepancies and adherence to company policies.
Education
Associate of Science - Chemistry
University of Arkansas At Little Rock
Little Rock, AR05.2002
Skills
- Preflight Briefings
- Emergency Response Coordination
- Business Class Service
- Issue Resolution
- Verbal and Written Communication
- Administrative Tasks
- Excellent communication
Timeline
Flight Attendant
Frontier Airlines
04.2016 - 10.2023
Quality Assurance Analyst
Arkansas Bluecross & Blue Shield
06.2010 - 04.2016
Associate of Science - Chemistry
University of Arkansas At Little Rock
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