Sherri Owens

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

years of professional experience

Frontier Airlines

04.2016 - 10.2023

Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.

Arkansas Bluecross & Blue Shield

06.2010 - 04.2016

Enhanced claim processing efficiency by implementing new software and streamlining workflows.
Reduced error rates in claims adjudication through meticulous attention to detail and thorough documentation review.
Achieved timely resolution of complex claims cases by collaborating with medical professionals and legal teams.
Developed comprehensive understanding of medical terminology, coding systems, and billing procedures for accurate claim processing.
Ensured accuracy of claim payments by conducting thorough audits and identifying areas for improvement.
Reduced claim overpayments with comprehensive analysis of billing discrepancies and adherence to company policies.

University of Arkansas At Little Rock

Little Rock, AR

05.2002

Frontier Airlines

04.2016 - 10.2023

Arkansas Bluecross & Blue Shield

06.2010 - 04.2016

University of Arkansas At Little Rock