Sherri Owens
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Frontier Airlines
04.2016 - 10.2023
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Quality Assurance Analyst
Arkansas Bluecross & Blue Shield
06.2010 - 04.2016
- Enhanced claim processing efficiency by implementing new software and streamlining workflows.
- Reduced error rates in claims adjudication through meticulous attention to detail and thorough documentation review.
- Achieved timely resolution of complex claims cases by collaborating with medical professionals and legal teams.
- Developed comprehensive understanding of medical terminology, coding systems, and billing procedures for accurate claim processing.
- Ensured accuracy of claim payments by conducting thorough audits and identifying areas for improvement.
- Reduced claim overpayments with comprehensive analysis of billing discrepancies and adherence to company policies.
Education
Associate of Science - Chemistry
University of Arkansas At Little Rock
Little Rock, AR05.2002
Skills
- Preflight Briefings
- Emergency Response Coordination
- Business Class Service
- Issue Resolution
- Verbal and Written Communication
- Administrative Tasks
- Excellent communication
Timeline
Flight Attendant
Frontier Airlines
04.2016 - 10.2023
Quality Assurance Analyst
Arkansas Bluecross & Blue Shield
06.2010 - 04.2016
Associate of Science - Chemistry
University of Arkansas At Little Rock
Similar Profiles
Zoë ShepardZoë Shepard
Flight Attendant at Frontier Airlines / Spirit AirlinesFlight Attendant at Frontier Airlines / Spirit Airlines
Santiago Abarca ColinaSantiago Abarca Colina
Coordinator Crew Scheduling at Frontier AirlinesCoordinator Crew Scheduling at Frontier Airlines
Brady KaloustianBrady Kaloustian
Flight Attendant at Frontier AirlinesFlight Attendant at Frontier Airlines
TRACY MIDITRACY MIDI
Flight Attendant at Frontier AirlinesFlight Attendant at Frontier Airlines
Rajae HadineRajae Hadine
Flight Attendant and Flight Attendant Supervisor at Saudi Arabian AirlinesFlight Attendant and Flight Attendant Supervisor at Saudi Arabian Airlines