Sherri Rosenberg

• Communicates the action plan and services to be provided directly to the customer.
• Ensures work has been performed to the customer's expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Debrief activities daily.
• Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.
• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
• Scheduled Service Visits - on time.
• Parts ordering/PO creation support.
• Start-up support.
• Customer PO confirmation.
• WIP Management.
• Auto SR quotes.
• Reconcile exceptions (SIR and AP).
• Attend weekly planning/scheduling meeting.
• Review and correct unassociated time for timesheets for technicians.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks/goals.
• Assisted teams in scheduling meetings and coordinating logistics for events.
• Monitored compliance with company policies regarding resource utilization.

Communicated order statuses and schedule updates to customers, contractors, and employees.

Processed parts orders and changes, including price quotations and purchase order follow-ups.

Identified necessary parts for repairs through manuals and databases to address customer needs.

• Provided pricing and availability information to customers while managing limited quantity approvals.
• Verified inventory levels to ensure accurate order processing using manufacturing resources.
• Negotiated lead times with buyers to align with customer expectations.
• Supervised two employees during supervisor absences, ensuring continuity of operations.
• Trained new staff on customer service protocols and software tools effectively.