Janelle Dash
New York,NY
Summary
Senior service coordinator and dispatcher with extensive experience in emergency management, customer service, and logistics coordination. Proven ability to manage high-volume operations while prioritizing tasks under pressure. Expertise in facilitating seamless communication between teams and maintaining high-quality service standards in fast-paced environments.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
Customer Resource Coordinator
Johnson Controls
New York, New York
09.2024 - 05.2025
- Coordinated customer requests for scheduled and unscheduled service calls to enhance response time.
- Articulated action plans and services to align with customer expectations and improve satisfaction.
- Followed up to confirm satisfaction, resolving inquiries or escalating issues.
- Facilitated daily communication with technicians to ensure on-time task completion and service delivery.
- Delivered exceptional customer service through phone and email interactions.
Senior Logistics Coordinator
High Rise Fire And Security
Brooklyn, New York
03.2020 - 06.2024
- Coordinated service calls and fire alarm maintenance for multiple technicians.
- Oversaw overflow operations in service department to ensure seamless workflow.
- Managed database updates, input closing of service reports, and maintained client records.
- Prepared quotes, ordered materials, and replenished inventory for service operations.
- Collaborated with accounting department to resolve client billing issues and discrepancies.
Urgent Maintance Dispatch Specialist
Stuyvesant Town/ Peter Cooper
New York, New York
04.2018 - 12.2018
- Delivered prompt resolutions for maintenance emergencies across a 28,000-resident community.
- Streamlined communications among field technicians and internal teams to enhance response times.
- Managed maintenance workflows and ensured work was prioritized and completed efficiently.
- Organized daily dispatch schedules for residential service requests to optimize workload management.
- Facilitated escalation of unresolved issues to appropriate parties for timely resolution.
Police Communication Technician
New York Police Department
Brooklyn, NY
09.2004 - 06.2017
- Directed police units and managed response operations as radio dispatcher.
- Coordinated inter-agency responses, managing high-volume switchboard communications to ensure timely assistance.
- Maintained composure under pressure during high-stress emergency situations.
- Gathered critical information to efficiently dispatch emergency response units.
Education
Associate of Science - Emergency Management
Metropolitan College of New York
New York, NY05-2028
Skills
Customer communication
Data entry and reporting
Dispatching and scheduling
Microsoft Office applications
Multitasking in fast-paced environments
Conflict resolution
Team leadership
Emergency management
Certification
TWIC Card
Timeline
Customer Resource Coordinator
Johnson Controls
09.2024 - 05.2025
Senior Logistics Coordinator
High Rise Fire And Security
03.2020 - 06.2024
Urgent Maintance Dispatch Specialist
Stuyvesant Town/ Peter Cooper
04.2018 - 12.2018
Police Communication Technician
New York Police Department
09.2004 - 06.2017
Associate of Science - Emergency Management
Metropolitan College of New York