Dalia Aguirre

I was furlough due to the Covid-19 Pandemic from 03/24/20-07/24/20. I returned to work on 07/27/20.

• Conduct new hire application process.
• New hire orientations for all drives, owner operators and subcontractors.
• Data entry for all new hires, 100% accuracy, in order to eliminate pay errors.
• Maintain files for each driver by collecting all required documents.
• Maintain recording and verifying DOT Drug Screens results: Pre-Employment, Post Accident, and Random Testing.
• Assist in ensuring Driver compliance is current on a monthly basis in order to avoid any mishaps: CDL, Hazmat, TWIC, Medical Card, etc.
• Maintain and track of company driver safety equipment, issuance and ordering as needed.
• Liaison between the organization and insurance company on adding or terminating employees from the benefit programs and helping to answer questions or resolve benefit related issues that may arise.
• Implement human resources programs by providing human resources services, staffing, employment processing, compensation, training and development, records management, safety and health, succession planning, employee relations and retention, EEO compliance, and labor relations; completing personnel transactions.
• Convey employee issues and concerns to management for resolution.
• Assist in planning and oversee employee recognition events.
• Provide clerical support such as departmental filing, answering the phone, travel arrangements, and other miscellaneous duties.
• Communicate with customers via phone, email, mail or personally.
• Data entry of purchase orders.
• Data entry of work orders.
• Reconcile credit card statements.
• Reconcile parts inventory on a monthly basis.
• Collect all information needed to calculate bills receivable (order amounts, discount rates, etc.).
• Check the data input in the system to ensure accuracy of the final bill.
• Issue invoices and bills and sent them to customers through various channels (mail, e-mail, etc.).
• Process payroll for the maintenance department.
• Record maintenance for all truck drivers.

• Post customer payments by recording cash, check, and credit card transactions.
• Post revenues by verifying and entering transactions form lock box and local deposits.
• Maintain records by microfilming invoices, debits, and credits.
• Verify validity of account discrepancies by obtaining and investigating information from customer service departments and from customers.
• Resolve valid or authorized deductions by entering adjusting entries.
• Resolve invalid or unauthorized deductions by following pending deductions procedures.
• Summarize receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable account, verifying totals, and preparing reports.
• Protect organization's value by keeping information confidential.
• Update job knowledge by participating in educational opportunities.
• Accomplish accounting and organization mission by completing related results as needed.

• Verify approval on all invoices and check requests.
• Code invoices.
• Update and maintain vendor database.
• Process over 60 invoices per week.
• Maintain accounts payable files.
• Create and maintain customer records.
• Reconcile American Express Corporate cards.

• Assist manager with our daily tasks.
• Train staff as needed.
• Review batch entry for accuracy and complete deposit process in LRMS.
• Assist in resolving internal issues with our staff.
• Assist staff with entering direct mail/white mail donations and orders to help meet the department deadline.

• Assist Data Entry/Customer Service Supervisors in training and coaching Customer Service Representatives.
• Handle challenging customer service issues/calls.
• Review batch entry for accuracy and complete deposit process in Donor Direct.
• Review and approve refund transactions and benevolent orders.
• Resolve issues submitted on Customer Service Action Forms.
• Create and maintain customer records.
• Receive incoming phone calls and assist customers as needed.
• Enter direct mail/white mail donations and orders.
• Record product returns and issued credits as appropriate.

• Handle challenging customer service issues/calls.
• Shipping and receiving various furniture parts.
• Data entry, inventory, and tracking merchandise.
• Communicate with lift drives for prepping of furniture for deliveries.
• Help dispatch and truck drivers when needed.

• Handle incoming calls.
• Process orders.
• Issue credits as appropriate.
• Inquiries on products.