Sherri Roy

Oversaw operations across seven locations in Texas.

• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
• Mentored junior staff members, providing guidance on best practices and professional development opportunities.
• Transformed underperforming teams into productive, profitable teams.
• Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
• Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
• Developed and implemented strategies to improve customer service and increase sales.
• Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
• Increased team productivity by streamlining processes and implementing more efficient systems.
• Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
• Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
• Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
• Supervised various locations, enforcing high-quality standards of operation.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Built relationships with customers and community to establish long-term business growth.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Managed accounts to retain existing relationships and grow share of business.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Implemented systems and procedures to increase sales.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

• Coordinated travel arrangements by booking airfare, hotel and ground transportation.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Performed research to collect and record industry data.
• Maintained staff directory and company policy handbook for human resources department.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Handled client correspondence and tracked records to foster office efficiency.
• Organized weekly staff meetings and logged minutes for corporate records.
• Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
• Processed invoices and expenses using QuickBooks to facilitate on-time payment.
• Coached new employees on administrative procedures, company policies and performance standards.
• Entered and processed Daily Orders in Quickbooks
• Scheduled shipments of outgoing Inventory
• Kept Inventory of all Product in Warehouse

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Contacted existing and prospective customers by phone or email on consistent basis.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Followed through with client requests to resolve problems.
• Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
• Accounts Receivable, Collections.

• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
• Coordinated special projects and managed schedules.
• Oversaw quality control and productivity rates to increase revenue and production times.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Sourced vendors for special project needs and negotiated contracts.
• Maintained computer and physical filing systems.
• Evaluated employee records and productivity to complete employee evaluations.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed office operations while scheduling appointments for department managers.
• Maintained CRM database with customer updates and report generation.