- Volunteering
- Reading
- Animal Care
Sherri Swalinkavich
Minneapolis,MN
Summary
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace. Very conscientious, prompt, efficient, with great problem solving skills.
Overview
19
19
years of professional experience
Work History
Shift Lead
Walgreens
11.2021 - 10.2025
- Oversaw daily operations to ensure efficient workflow and optimal customer service.
- Mentored and trained team members on operational procedures and customer engagement strategies.
- Implemented inventory management practices to maintain stock levels and reduce shrinkage.
- Optimize staff coverage during peak hours and improve service efficiency.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Collaborated with management to develop promotional strategies that increased foot traffic and sales performance.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Customer Service Representative
Walgreens
03.2017 - 11.2021
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction rates.
- Trained new staff on customer service protocols and company policies to enhance team performance.
- Managed point-of-sale systems, accurately processing transactions while minimizing errors.
- Collaborated with management to improve store operations and streamline customer service processes.
- Led initiatives to optimize inventory management, reducing stock discrepancies significantly.
- Mentored junior representatives, fostering a supportive environment that encouraged professional growth.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Medication Technician
Brookdale / Champlin Shores
03.2007 - 08.2019
- Administered medications safely and accurately to residents, ensuring adherence to protocols.
- Monitored residents' health and reported changes to nursing staff for timely interventions.
- Educated residents on medication purposes, side effects, and proper usage techniques.
- Maintained accurate documentation of medication administration and inventory records.
- Trained and mentored new staff on medication handling procedures and compliance standards.
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
Education
Associate of Science - Certified Medical Assistant
Minnesota School of Business
Plymouth, MN Accounting
Normandale Community College
Minneapolis, MNSkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Staff supervision
- Work delegation
- Staff motivation
- Operations monitoring
Interests
Timeline
Shift Lead
Walgreens
11.2021 - 10.2025
Customer Service Representative
Walgreens
03.2017 - 11.2021
Medication Technician
Brookdale / Champlin Shores
03.2007 - 08.2019
Associate of Science - Certified Medical Assistant
Minnesota School of Business
Accounting
Normandale Community College