Maintained high standards of customer service by building relationships with clients.
Responded to customer calls swiftly to resolve issues and answer questions.
Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Approached potential clients by using direct marketing mailings and phone contacts.
House and Pet Sitter
Self Employed Services
02.2006 - 10.2011
Fed and walked pets, cleaning up after pets indoors and outdoors.
Communicated with homeowner via phone or text.
Cared for houseplants by frequently watering during owners' absence.
Fed and watered animals and replaced dirty bedding and litter boxes.
Occupied personal residences to maintain security of property and oversee necessary business and repair transactions during temporary absence of owner.
Authorization Representative
Blue Shield Of CA
06.1992 - 07.1998
Communicated required insurance information by fax and by telephone to set up authorizations for patients, physician offices, third party payers and agencies.
Communicated required insurance information in person and by telephone to patients, physician offices, third party payers and agencies.