Sherri Wilson
Aurora,CO
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
E470 TOLLS
07.2024 - Current
- Working in call center answering questions regarding toll usage, managing customer accounts, taking payments and transferring phone calls to appropriate departments
Customer Service Representative
Johnson Controls
10.2022 - 07.2024
- Working in Dispatch Center answering inbound/outbound calls
- Dispatching on alarms, customer service, data entry, entered work orders for technicians and scheduled service appointments
Customer Service Representative
Sealcon USA
04.2022 - 08.2022
- Answering inbound/outbound phone calls, quotes and sales via phone/email
- Responsible for maintaining electronic customer files
Shipping and Receiving Clerk
ROLINC Staffing
02.2022 - 03.2022
- Shipping and receiving
- Printing UPS/FedEx labels
- Processed international shipments
Data Associate
The Employment Firm
11.2021 - 01.2022
- Responsible for receiving incoming shipments into inventory system, printing labels and scanning
Shipping and Receiving Clerk
Mar-Tek Industries, Inc.
06.2021 - 09.2021
- Responsible for all incoming/outgoing shipments
- UPS, FedEx and International shipments
- Pulling and packing customer orders
- Distributed packages to correct departments
Education
GED - Gender Studies
Emily Griffith Technical College
Denver, CO11.1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
E470 TOLLS
07.2024 - Current
Customer Service Representative
Johnson Controls
10.2022 - 07.2024
Customer Service Representative
Sealcon USA
04.2022 - 08.2022
Shipping and Receiving Clerk
ROLINC Staffing
02.2022 - 03.2022
Data Associate
The Employment Firm
11.2021 - 01.2022
Shipping and Receiving Clerk
Mar-Tek Industries, Inc.
06.2021 - 09.2021
GED - Gender Studies
Emily Griffith Technical College
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