Sherria Stegall
Tulsa,OK
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in customer service roles with high-volume customer demands.
Overview
10
10
years of professional experience
Work History
Associate 1 Customer Care
Continuum Solutions
Tulsa, OK
12.2020 - 07.2024
- Actively listen to customers to understand their concerns, needs,and build rapport that will make them feel heard and cared for.
- Provide essential support in navigating the customer's inquiries and explaining in simple terms to the customer.
- Navigate through multiple computer applications with speed & accuracy.
Benefits Administrator
Benefitfocus
Tulsa, OK
08.2019 - 02.2020
- Enrolling: Manage enrollments for new hires and current employees, as well as changes and terminations.
- Paying: Ensure monthly premiums are paid on time.
- Knowledge of Hippa, Cobra, and applicable states and federal laws.
Quality Assurance Analyst
West/Alorica
Tulsa, OK
03.2014 - 05.2019
- Reporting quality levels, while identifying issues: Investigating reports of quality issues and developing procedures for product complaints.
- Auditing: Conducting audits to ensure compliance with quality standards and regulations.
- Maintained up-to-date knowledge of industry standards related to software testing best practices, while meeting deadlines: Time Management.
Education
Some College (No Degree) - Business Administration And Management
Wright Career College
Tulsa, OKSkills
- Coaching and Mentoring
- Escalation management
- Appointment Scheduling
- Time Management
Timeline
Associate 1 Customer Care
Continuum Solutions
12.2020 - 07.2024
Benefits Administrator
Benefitfocus
08.2019 - 02.2020
Quality Assurance Analyst
West/Alorica
03.2014 - 05.2019
Some College (No Degree) - Business Administration And Management
Wright Career College
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