SHERRICA BURTON
Jacksonville,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively Impact company success.
Impact company success. Highly experienced Store Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Claims Examiner I
Fortegra Financial
10.2022 - 09.2024
- Researched claims and incident information to deliver solutions and resolve problems
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues
Customer Service Representative
Allstate Benefits
08.2017 - 07.2020
- Responded to customer requests for products, services, and company information
- Increased efficiency and team productivity by promoting operational best practices
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
Front End Customer Service Lead
Southeastern Grocers
04.2014 - 08.2017
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise
- Greeted customers and listened closely to problems described to determine solutions
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity
Resolution Specialist
ADT Security
02.2007 - 06.2014
- Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes
- Formulated focused and individualized resolutions aimed to peacefully settle disputes
- Counseled debtors on payment options and arranged installment agreements
Education
Technical school in Nursing -
Acumen C.N.A. Training Center
Jacksonville, FL09.2022
Technical school in Nursing - undefined
Concorde Career Institute-Jacksonville
Jacksonville, FL06.1996
High School Diploma - undefined
Duncan U. Fletcher High School
Neptune Beach, FL06.1995
Skills
- Multitasking
- Punctuality and reliability
- Contract negotiation expertise
- Organization
- Adaptability and flexibility
- Cash register operation
- Team leadership
- Customer service
- Cash handling accuracy
Certification
- Certified Phlebotomy Technician, 02/01/25, 02/28/27
- BLS/CPR Certification, 09/01/24, 09/30/26
- Certified Medical Assistant
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Claims Examiner I
Fortegra Financial
10.2022 - 09.2024
Customer Service Representative
Allstate Benefits
08.2017 - 07.2020
Front End Customer Service Lead
Southeastern Grocers
04.2014 - 08.2017
Resolution Specialist
ADT Security
02.2007 - 06.2014
Technical school in Nursing - undefined
Concorde Career Institute-Jacksonville
High School Diploma - undefined
Duncan U. Fletcher High School
Technical school in Nursing -
Acumen C.N.A. Training Center
Similar Profiles
Cynthia KasterCynthia Kaster
Workforce Analyst at FortegraWorkforce Analyst at Fortegra
JUSTIN ESSICKJUSTIN ESSICK
Senior Claims Adjuster at FortegraSenior Claims Adjuster at Fortegra
Sherrica BurtonSherrica Burton
Claim Examiner at FortegraClaim Examiner at Fortegra
Destiny FieldsDestiny Fields
Fraud Operations Specialist at CitibankFraud Operations Specialist at Citibank
Gerald PeterkinGerald Peterkin
Member Services Supervisor at BusinessolverMember Services Supervisor at Businessolver