Sherrie Gilmore
Galveston,TX
Summary
Enthusiastic professional skilled in a variety of fields, background in problem solving while serving multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings professional attitude to maintain exceptional customer service.
Overview
19
19
years of professional experience
Work History
Remote CSR
Mow Managers
McKinney, Tx
04.2024 - 09.2026
- Resolved customer complaints through effective communication and problem-solving.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with inquiries and service requests.
- Answered customer inquiries regarding billings, payments, account status.
- Communicated with clients to confirm appointments and address scheduling conflicts.
- Processed service orders and managed scheduling for lawn maintenance teams.
Lead Phlebotomist
Quest Diagnostics
Prosper, TX
07.2023 - 09.2024
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Centrifuged blood specimens in test and capillary tubes, ensuring optimal separation of cells and serum for accurate testing.
- Maintained strict donor confidentiality during intake and collection processes. throughout intake and collection process.
- Processed client payments while accurately collecting billing information, facilitating smooth financial transactions.
Pack Out
Aramark
Mckinney , TX
10.2022 - 06.2023
- Maintained sterile clean room environment through adherence to Good Manufacturing Process practices, ensuring compliance and safety standards.
- Reviewed and assimilated safety documentation and laboratory procedures to uphold integrity of controlled clean rooms.
- Prepared comprehensive reports to deliver timely updates on research and development progress to stakeholders.
Correctional Officer
La Salle corrections
Bonham, TX
11.2021 - 07.2022
- Facilitated communication between facility areas, enhancing safety and operational effectiveness.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Coordinated transportation of inmates for medical appointments, court hearings, and other essential activities, ensuring compliance with security protocols.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Observed daily activities to detect and address suspicious behavior and conflicts, promoting a secure environment.
Lead CSR
Synergy One Lending & Credit Repair
Frisco , Texas
02.2021 - 12.2021
- Followed up on daily leads in pipeline, verified client income, and gathered credit standing for FHA preapproval.
- Developed and maintained professional relationships with real estate agents to facilitate successful transactions.
- Assisted clients with questions about FHA approval
- Delivered fast, friendly and knowledgeable service for routine questions and services.
- Recorded customer interactions and transactions, ensuring detailed documentation of inquiries for future reference.
House Maid
Oh! My Ladies Cleaning co
Howe , TX
10.2018 - 12.2020
- Executed home cleaning according to detailed protocols and client requests, ensuring satisfaction.
- Cleaned homes following specific and detailed protocols and requests.
- Coordinated home cleaning schedule aligning with client availability and realistic time constraints to optimize service delivery.
- Sorted and washed customer laundry according to fabric care instructions. according to care instructions for specific garments and articles of clothing.
- Trained new housekeeping personnel by demonstrating approved cleaning procedures, enhancing team competency.
Phlebotomist
Reallab
Dallas, Texas
04.2016 - 09.2018
- Obtained diverse blood samples through venipuncture and capillary puncture, ensuring accuracy and patient comfort.
- Labeled blood vials with essential information, facilitating proper identification and tracking of samples.
- Supported medical care providers by assisting with routine and specialized procedures, administering medication, and conducting detailed tests.
PRN ER Phlebotomist
Wilson N Jones Hospital
Sherman , Texas
03.2016 - 06.2016
- Performed patient blood draws by venipuncture and provided blood samples, urine, and stool to the laboratory.
- Processed STAT, ER, and mandatory time-sensitive codes within 30-minute window to ensure timely patient care
- Collected blood samples from outpatients in designated areas, Organized and filed insurance documents for patient records of insurance appropriate documents
- Conducted blood draws across all facility locations as per laboratory registration requirements
Funeral Attendant
Scoggins Funeral Home & Crematory
Van Alstyne, TX
03.2013 - 12.2014
- Coordinated services alongside funeral director to ensure smooth operations.
- Arranged chapels for visitations, fostering a calm and respectful atmosphere for families.
- Assisted funeral director in coordination of services.
- Delivered attentive customer service during face-to-face and phone interactions, addressing family needs with compassion.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Behavioral Health Technician
Enterhealth
Van Alstyne, TX
09.2009 - 09.2012
- Cultivated strong relationships with staff to foster effective team collaboration.
- Assisted with execution of client activities, support groups and field trips.
- Monitored client behaviors to identify signs of substance abuse and influence by alcohol or drugs.
- Completed patient reports daily and submitted to management for evaluation.
- Conducted daily client rounds and monitored client movements for safety and well-being.
Front Desk Receptionist
KW Solutions
Mckinney , Texas
06.2007 - 01.2009
- Processed payments and issued accurate receipts and change to enhance customer satisfaction.
- Answered incoming calls and collaborated with hotel staff to efficiently fulfill requests and resolve issues.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Received and verified package deliveries, recorded deliveries and distributed to personnel.
Education
Medication Technician - Medical Assisting
Beacon Hill Career Training
Fort Lauderdale, FLNCT Certification -
Arlington X-ray Academy
Arlington, TXPCT Certification -
American Public University System
Charles Town, WVAssociate of Arts -
Dallas Institute of Funeral Service
Dallas, TXSome College (No Degree) - Criminal Justice
Collin County Community College District
Plano, TXHigh School Diploma -
MHSN
McKinneySkills
- CPT
- NCT
- BLS
- Remote CSR
- Medication Technician
- EMR knowledge
- Customer Service Representative
- Customer service
Timeline
Remote CSR
Mow Managers
04.2024 - 09.2026
Lead Phlebotomist
Quest Diagnostics
07.2023 - 09.2024
Pack Out
Aramark
10.2022 - 06.2023
Correctional Officer
La Salle corrections
11.2021 - 07.2022
Lead CSR
Synergy One Lending & Credit Repair
02.2021 - 12.2021
House Maid
Oh! My Ladies Cleaning co
10.2018 - 12.2020
Phlebotomist
Reallab
04.2016 - 09.2018
PRN ER Phlebotomist
Wilson N Jones Hospital
03.2016 - 06.2016
Funeral Attendant
Scoggins Funeral Home & Crematory
03.2013 - 12.2014
Behavioral Health Technician
Enterhealth
09.2009 - 09.2012
Front Desk Receptionist
KW Solutions
06.2007 - 01.2009
Medication Technician - Medical Assisting
Beacon Hill Career Training
NCT Certification -
Arlington X-ray Academy
PCT Certification -
American Public University System
Associate of Arts -
Dallas Institute of Funeral Service
Some College (No Degree) - Criminal Justice
Collin County Community College District
High School Diploma -
MHSN