Trinicia Mitchell
Baton Rouge
Summary
An independent and self-motivated undergraduate looking for a position where I can utilize the extensive knowledge I have gained during my course. Dynamic customer service professional with a proven track record at Concentrix, excelling in problem-solving and conflict resolution. Demonstrated ability to enhance customer satisfaction through effective communication and teamwork. Skilled in utilizing complex systems to address inquiries, contributing to improved operational efficiency and a positive customer experience.
Overview
5
5
years of professional experience
Work History
Remote CSR
Concentrix
03.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Remote Customer Service Representative
Dish Network Corp
01.2021 - 12.2022
- Conducted market research with the assigned team for the newly launched product and created awareness among the target group.
- Supervised and managed daily scheduling, tasking and administration
- High Speed data of 134MPBS
- Process Via Computer, all customers request
- Utilize multiple some time complex systems, programs and monitors in order to research information.
Office Manager
Rouses Supermarket
09.2020 - 09.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Run cash register and make sure bank balance
- Presented friendly and positive attitude while communicating clearly with customers and colleagues.
Education
Bachelor - Global Business Management
Delgado Community College
New Orleans01-2022
Undergraduate - International Business
ITT Technical Institute
Online 01-2021
Skills
- Teamwork
- Time Management
- Leadership
- Verbal & Written communication
- Problem Solving
- Emotional Intelligence
- Creativity and resourcefulness
- Product knowledge
- Closing Ability
- A methodical approach
- Technical knowledge
- Conflict resolution
- Active listening
Languages
English
Full Professional
Extracurricular
- Organize monthly events to increase the participation of the students in different college clubs.
- Conducted a CSR programme in World Environment Day
Timeline
Remote CSR
Concentrix
03.2023 - Current
Remote Customer Service Representative
Dish Network Corp
01.2021 - 12.2022
Office Manager
Rouses Supermarket
09.2020 - 09.2021
Bachelor - Global Business Management
Delgado Community College
Undergraduate - International Business
ITT Technical Institute
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