Summary
Overview
Work History
Education
Skills
Timeline
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Phalisity Williams

Kosciusko,MS

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Remote CSR

CVS
02.2020 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Representative

Esurance
01.2016 - 02.2020
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

High School Diploma -

Kosciusko Senior High School
Kosciusko, MS
05.2014

Skills

  • Receiving Support
  • Document Control
  • Quality Control
  • Multi-Line Telephone Operation
  • Coordination
  • Customer Retention Strategies
  • Business Development Understanding
  • Grammar
  • Managing Multiple Tasks
  • Documentation
  • Closing Sales
  • Customer Consulting
  • Critical Thinking
  • Call Center Operations
  • Customer Service

Timeline

Remote CSR

CVS
02.2020 - 04.2023

Customer Service Representative

Esurance
01.2016 - 02.2020

High School Diploma -

Kosciusko Senior High School

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Phalisity Williams