Sherrie Gross
Elizabeth City,NC
Summary
Dynamic customer service professional with a proven record of enhancing customer satisfaction through effective training and streamlined claims processes at Dentsply Sirona, Delta Dental and other leading firms. Demonstrates strong skills in active listening and decision-making, consistently achieving goals under tight deadlines. Adept at fostering teamwork while maintaining a focus on operational efficiency.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
Duck Thru
Whaleyville, VA
12.2024 - Current
- Provide customer service to customers with a pleasant demeanor.
- Maintain the cash register and money availability.
- Assist in making sure that the store is clean, neat, and organized.
- Close the store at the end of the day.
- Closing paperwork.
- Manage employees, making sure they are doing their jobs correctly.
- Training new employees.
Waitress/Grill Cook
Newland Grille and Taphouse
Elizabeth City, NC
07.2024 - 12.2024
- Served Customers with a professional and friendly demeanor
- Verified that customers were satisfied with their meal and the service.
- Cooked all foods on the menu
- Assured that the kitchen was clean and prepared for the next shift.
Customer Technical Support
Dentsply Sirona
York, PA
09.2022 - 07.2024
- Provided technical support to dental offices for the Cavitron Scaling System and Nupro Freedom Scaling System.
- Provided telephone and email support for dental offices that purchased and used the Cavitron Scaling and Nupro Scaling Systems equipment.
- Also responsible for accurate record-keeping.
Cashier/Office Manager
AAI Recycling
Lewisberry, PA
08.2015 - 07.2022
- Responsible for calculating tonnage/weight and distributing payments to salvage customers for incoming recycled metals.
- Worked closely with Management to assist customers in all facets of recycled metal processing.
- Trained new team members.
- Collect and sort company mail and distribute appropriately.
- Answer all company phone calls and direct accordingly.
Claims Auditor
Delta Dental
Mechanicsburg, PA
01.2006 - 01.2015
- Analyzed claims processing errors and initiated corrective action.
- Assessed insurance claims and reviewed eligibility information for members.
- Processed variety of claims, including Ortho and adjustments.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Reviewed claims to ensure accuracy, resulting in multiple claim reductions.
- Reviewed and resolved open claims and change orders to determine entitlement for additional payment.
- Analyzed and audited open claims to calculate additional payments owed.
Customer Service Representative
Delta Dental of California
Mechanicsburg, PA
10.2003 - 01.2006
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Built client rapport while accurately processing and troubleshooting technical discrepancies through completion.
Education
High School Diploma -
Red Land Senior High School
Lewisberry, PA06.1984
Office Management Course Completion - Office Management
Cumberland Perry Vo Tech
Mechanicsburg, PA06.1984
Skills
- Customer support
- Telephone/Email customer support
- Training and mentoring
- Decision-making
- Time management
- Active listening
- Payment Processing
Timeline
Assistant Store Manager
Duck Thru
12.2024 - Current
Waitress/Grill Cook
Newland Grille and Taphouse
07.2024 - 12.2024
Customer Technical Support
Dentsply Sirona
09.2022 - 07.2024
Cashier/Office Manager
AAI Recycling
08.2015 - 07.2022
Claims Auditor
Delta Dental
01.2006 - 01.2015
Customer Service Representative
Delta Dental of California
10.2003 - 01.2006
High School Diploma -
Red Land Senior High School
Office Management Course Completion - Office Management
Cumberland Perry Vo Tech
Similar Profiles
Sophonia WileySophonia Wiley
Store Manager at Duck ThruStore Manager at Duck Thru
Caitlyn MizelleCaitlyn Mizelle
Cashier at Duck ThruCashier at Duck Thru
Shannon BryansShannon Bryans
Childcare Assistant at Duck Duck Goose DaycareChildcare Assistant at Duck Duck Goose Daycare
Jeremy DeVaultJeremy DeVault
HVAC Technician at George and CompanyHVAC Technician at George and Company
Carnella MooreCarnella Moore
Machine Operator/Assembler at UFPIMachine Operator/Assembler at UFPI