Sherrie Massarella
MIDDLEBURG
Summary
Dynamic travel consultant with expertise in the travel industry, honed at AAA, known for building strong client relationships through exceptional communication. Successfully managed complex itineraries and streamlined booking processes. Proficient in travel research and hotel accommodations, consistently exceeding client expectations.
Overview
5
5
years of professional experience
Work History
Travel Consultant
AAA
04.2019 - 01.2022
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Collected, handled and documented payments for travel services and associated feels.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Handled sensitive information with professionalism and discretion.
Counter Sales
JOANN Fabrics and Crafts
04.2017 - 01.2019
- Ensured customer satisfaction with prompt and courteous service when assisting with counter sales.
- Used information gained from engaging with guests to convert guests and drive sales.
- Greeted customers at counter and provided excellent customer service.
- Maintained merchandise on sales floor by stocking racks, counters and displayed merchandise.
- Met and exceeded monthly sales targets consistently by actively engaging with customers.
- Participated in regular team meetings to discuss strategies for improving counter sales performance.
- Increased customer satisfaction by providing efficient and knowledgeable service in counter sales.
Education
General Studies
Southside Christian Academy
Petersburg, VA06-1994
Skills
- Strong communication skills
- Hotel accommodations
- Travel research
- Travel industry expertise
Timeline
Travel Consultant
AAA
04.2019 - 01.2022
Counter Sales
JOANN Fabrics and Crafts
04.2017 - 01.2019
General Studies
Southside Christian Academy
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