Sherri Jones
Summerton,SC
Summary
Dedicated Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to details, organization and enhancing team performance by sharing knowledge and best practices in customer service operations. Adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic with eagerness to contribute to a dynamic team and take on new challenges. Adaptability, and exceptional Adept at working effectively unsupervised and quickly mastering new skills.
Looking for a new role where my hard work and dedication will be highly valued.
Overview
34
34
years of professional experience
Work History
Export Customer Service Representative
Casey Overseas Corporation
Towson, Maryland
02.1991 - Current
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Advised customers on payment methods available for international purchases.
- Analyzed shipping routes and selected most cost-effective options for each order.
- Answered incoming calls from international customers in a timely manner.
- Analyzed data related to past exports in order to identify potential risks or areas of improvement going forward.
- Assisted in the preparation of documents related to international shipments.
- Cold calling potential new customers.
- Communicated effectively with customers, carriers, truckers and suppliers via phone, email, and other channels as needed to provide accurate shipment updates.
- Conferred with customers by telephone or in person to provide account changes, information about product upgrades or new services and take orders.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Determined accurate rates for services requested.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Ensured compliance with international trade.
- Gathered and verified required customer information.
- Identified opportunities for improvement within the company's existing export operations system.
- Handled claims related to damaged or lost cargo.
- Handled problems smoothly, working out solutions and expediting resolutions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Investigated discrepancies on documentation, taking corrective actions when needed.
- Maintained accurate records of all international transactions in company database.
- Mentored junior team members and managed employee relationships.
- Monitored shipments overseas until they reached their destination on time and without damage or loss.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Prepared export documentation for various types of shipments., including Export Letter of Credit's with accuracy.
- Processed export orders according to country-specific regulations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided customer service assistance to export customers with inquiries, orders, and complaints
- Provided top quality control and eliminated downtime to maximize revenue.
- Reviewed export orders for accuracy and completeness prior to releasing documents
- Researched and resolved export customer complaints quickly and efficiently.
- Responded promptly to emails from foreign customers seeking assistance or information about their orders.
- Reviewed Bill of Lading, Commercial Invoice, Packing List, Phytosanitary Certificates and Certificate’s of Origin.
- Strengthened customer retention by offering discount options.
- Solicited sales of new or additional services.
- Submitted required documents to government agencies for export approval.
- Tracked changes in export laws and regulations in order to remain compliant at all times.
- Tracked payments from customers and followed up on outstanding.
- Trained new team members on export.
- documentation procedures and best practices.
- Updated databases with new and modified customer data. ie. order specifics and customer details, preferences, and billing.
- Verified that all required documentation was included with each shipment.
- Verified Letter of Credit terms and conditions before documentation was presented to the bank.
Education
High School Diploma -
Hereford High School
Parkton, MD06-1984
Skills
- Administrative Support
- Account Management
- Attention to detail
- Calm and Professional Under Pressure
- Customs Compliance's
- Customer Service
- Decision-making abilities
- Direct Sales
- Effective Communication
- Exceeding goals
- Export Compliance
- Export documentation knowledge
- International trade under standing
- Logistics coordination
- Multitasking capabilities
- Organizational Skills
- Problem-solving abilities
- Processing letters of credit and other export shipments
- Record keeping
- Relationship Building
- Reliability
- Self Motivation
- Setting Up Inland moves (trucking/rail)
- Shipping Schedules
- Teamwork and Collaboration
- Tracking shipments
- Work Prioritization
Timeline
Export Customer Service Representative
Casey Overseas Corporation
02.1991 - Current
High School Diploma -
Hereford High School