SHERRILL HANLEY

• Conducted comprehensive review of processes for depositing mortgage payments and handling loss draft insurance claims.
• Managed and executed processes for positive pay, wires, transfers, stop payments, escrow insurance, tax disbursements, and bank wires.

• Coordinated growing sales team, managed client relationships, and provided various sales-support services.
• Successfully managed the development of microchip bid opportunities, grants, proposals and RFPS.
• MICROCHIP DATA REGISTRY WEBSITE (FOUND.ORG) TECHNICAL SUPPORT AND BACKEND SUPPORT.
• PULLED MAILING LISTS TO SUPPORT MAIL AND EMAIL CAMPAIGNS.
• Coordinated marketing collateral and graphic design for tradeshows and branded events organized by the Special Found Animals Foundation.
• COORDINATED MICROCHIP SALES INCLUDING ESTIMATES AND PURCHASE AGREEMENTS (CONTRACTUAL SALES AGREEMENTS AND QUOTES).
• PRESENTED MICROCHIP TRAINING WEBINAR FOR PROSPECTIVE AND CURRENT CLIENTS.

• Managed and maintained constituent and donor databases for CHOC WALK.
• PREPARED IMPORT FILES FOR RAISER'S EDGE DATABASE.
• ANALYZED AND EDITED DONOR BIOGRAPHICAL INFORMATION AND GIFT DATA.
• ENTERED FINANCIAL GIFT BATCHES (CHECK AND CREDIT CARD PAYMENTS).
• HEALTHCARE COMPLIANT FOR HOSPITAL EMPLOYMENT.
• COMPLIANT WITH A CERTIFIED HEALTHCARE STAFFING SERVICE (CHSS), AGENCY OF THE JOINT COMMISSION (JCAHO)., SECURED OVER $40,000 IN GRANTS FROM CORPORATE & FOUNDATION FUNDERS.
• Increased funding by over $75,000 through the creation of effective grant reports.
• WROTE, EDITED AND PACKAGED FOUNDATION AND CORPORATE FUNDING PROPOSALS, CORRESPONDENCE AND REPORTS.
• MANAGED CALENDAR OF GRANT PROPOSALS, REPORT DUE DATES AND STRATEGIC PLANNING FOR DEVELOPMENT PLAN.
• COORDINATED SPECIAL EVENTS AND PUBLIC RELATIONS.
• REPRESENTED PROJECT TOMORROW ON ORANGE COUNTY BUSINESS COUNCIL'S WORKFORCE DEVELOPMENT COMMITTEE.

• Managed and enhanced first point of contact and provided sales support for both direct and dealer sales.
• Proficiently handled purchase orders ranging in value from $25 to $150,000.
• Resolved invoicing problems, responding to product inquiries and processing product returns while issuing credits

• Managed confidential charitable fund portfolios of high profile corporations and individuals.
• Managed distribution of grants and scholarships to nonprofit organizations and scholarship recipients.
• Effectively coordinated and executed site visits, receptions, luncheons, best practices trainings, and educational programs.
• Raised awareness among donors regarding the importance of aligning funding with specific needs.
• Evaluating grantee performance reports, while reviewing and analyzing proposals.
• Managed the oversight of grant programs including unrestricted funds, as well as those focused on specific fields of interest and scholarships.
• Explored key concerns and issues relevant to the community foundation via research.
• Developed and managed contractual agreements, progress reports, and payment requests.

• PROCESS RETAINERS; PROCESS INQUIRIES; RUN CASE CONFLICT CHECKS; COMPILE REPORTS; PREPARE INVOICES; CONDUCT PRELIMINARY CLIENT & CASE SCREENING WITH LAW FIRMS AND ATTORNEYS NEEDING EXPERT FORENSIC DOCUMENT EXAMINATION.
• OTICON, COSTA MESA, CA - CUSTOMER SERVICE REPRESENTATIVE - ANSWERED CALLS ON CUE FOR AUDIOLOGY HEARING AID MANUFACTURER AND DISTRIBUTOR.
• COX COMMUNICATIONS IRVINE, CA - CUSTOMER SERVICE REPRESENTATIVE- GO DIGITAL SPECIAL PROJECT- ASSISTED CUSTOMERS TRANSITIONING TO DIGITAL CABLE.

Resolved trouble tickets efficiently, ensuring the satisfaction of high-value customers. Independently and interdepartmentally performed billing operations and adjustments. Implemented advanced technical support processes.

• DISTRIBUTED GRANTS AND FUNDING/RESOURCES TO LOS ANGELES AREA, ORANGE COUNTY AND INLAND EMPIRE NONPROFIT ORGANIZATIONS ON BEHALF OF THE LOS ANGELES TIMES; TIMES MIRROR FOUNDATION & MCCORMICK TRIBUNE FOUNDATION.
• RESPONSIBLE FOR OUTREACH, EVENTS, SITE VISITS, AND GRANT RECOMMENDATIONS.
• DEVELOPED AND SUPPORTED A THEME, EVENTS AND ACTIVITIES FOR A CONSISTENT PUBLIC AFFAIRS IMAGE.
• SERVED AS A LOS ANGELES TIMES AMBASSADOR IN THE COMMUNITY AT PUBLIC EVENTS, ON COMMITTEES AND BOARDS AND BOOK DRIVES.
• PLANNED AND COORDINATED EVENTS.
• MANAGED CHECK REQUESTS, GIFT DATABASE, ACCESS AND OTHER SYSTEMS AND ADMINISTRATIVE FUNCTIONS.
• SERVED AS TOUR DIRECTOR FOR THE ORANGE COUNTY FACILITY.
• MANAGED USE OF ORANGE COUNTY FACILITY USE BY COMMUNITY ORGANIZATIONS.
• MANAGED INTERNAL CHARITY CAMPAIGNS AND IN-KIND GIFT PROGRAM.
• RESPONSIBLE FOR OVER 100 CHARITABLE ORGANIZATION'S IN-KIND ADVERTISING CAMPAIGNS INCLUDING AD PLACEMENT, COLUMN INCHES AND DAILY DEADLINES.