Sherrine Smith
Panama City,FL
Summary
Skilled Baker with exceptional knowledge of baking times, methods, temperatures, and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment. Customer-savvy [Job Title] accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Experienced Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment.
Overview
6
6
years of professional experience
Work History
Bakery Team Lead
Winn Dixie
08.2022 - Current
- Assisted in planning and running promotional events and campaigns.
- Resolved customer concerns with positive approach and constructive strategies.
- Analyzed customer preferences to design and create tailored products.
- Complied with health and safety codes to protect staff and customers.
- Cleaned and maintained kitchen equipment and oven.
- Boosted sales through the introduction of new product offerings and creative merchandising displays.
- Followed food safety standards when handling ingredients.
- Managed display cases to verify freshness and attractiveness of products.
Housekeeping Supervisor
Bythesearesorts
03.2018 - 08.2022
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
Customer Service Representative/Server Assistant
Yard Vybz Grill
02.2021 - 03.2022
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Promptly responded to inquiries and requests from prospective customers.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Increased efficiency and team productivity by promoting operational best practices.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered prompt service to prioritize customer needs.
Education
No Degree - Accounting &information Technolgy Certificate
Stoney Hill Heart
Jamaica02.2002
High School Diploma -
St Andrew Technical High School
Jamaica, United States09.1998
Skills
- Recipe Development
- Whole-grain baking
- Traditional baked goods
- Preventive Maintenance
- Analytical Thinking
- Excellent Communication
- Interpersonal Skills
Timeline
Bakery Team Lead
Winn Dixie
08.2022 - Current
Customer Service Representative/Server Assistant
Yard Vybz Grill
02.2021 - 03.2022
Housekeeping Supervisor
Bythesearesorts
03.2018 - 08.2022
No Degree - Accounting &information Technolgy Certificate
Stoney Hill Heart
High School Diploma -
St Andrew Technical High School