Sherriya Paw
Fort Wayne,IN
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Cashier
Home Depot
03.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
Guest Relations Associate
Riley Children's Hospital
09.2022 - 11.2022
- Greeted visitors upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed appointments and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Liaised between patients, families and hospital staff to relay information and coordinate care.
- Transported patients between rooms and appointments or testing locations.
Food Runner
Nawa - Inspired Asian Cuisine & Cocktails
08.2021 - 07.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Organized and replenished supplies at food stations to optimize team performance.
Associate
Hollister
09.2020 - 06.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Trained and mentored junior staff on customer service strategies and techniques.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Associate of Applied Science - Informatics
Ivy Tech Community College of Indiana
Fort Wayne, IN05.2025
Skills
- Time Management Skills
- Calendar Management
- Membership Programs
- Display Arrangements
- Coaching and Mentoring
- Customer Satisfaction
- Cleaning and Organization
- Customer Interaction
Timeline
Cashier
Home Depot
03.2023 - Current
Guest Relations Associate
Riley Children's Hospital
09.2022 - 11.2022
Food Runner
Nawa - Inspired Asian Cuisine & Cocktails
08.2021 - 07.2022
Associate
Hollister
09.2020 - 06.2021
Associate of Applied Science - Informatics
Ivy Tech Community College of Indiana
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