Sherry Abbott
Arlington,TX
Summary
Knowledgeable International and VIP Travel Consultant with 27 years of experience. Meticulous worker, seeking opportunity to apply skills of Domestic and International expertise and travel coordination. Always willing to go above and beyond for my clients/ customers.
To find position within BCD on an account that I can call home. Responsibilities Domestic reservations, International reservations, Customer Service, booking hotels, cars, trains and limousine service for my corporate clients.
Overview
34
34
years of professional experience
Work History
VIP Travel Consultant
Carlson Wagonlit Travel
Irving, TX
02.1996 - Current
- Responsible for creating travel itineraries for Fortune 500 companies. This consisted of confirming flights, cars, hotels, RailEurope, limos, seats and providing quality customer service to my client and vendors.
- I was on a specialty desk that handles complicated bookings to Luanda, Chad, Guyana, Port Moresby and Sakhalin Russia.
- VIP desk agent handling detailed bookings for company executives .
- In this role I demonstrated skills in maintaining a high level of customer service whilst working under tight deadlines in a high pressure environment.
- Building and maintaining customer rapport and developing a strong and loyal client base.
- Ability to learn quickly and keep current with the ever-changing industry.
- Staying current with COVID country restrictions.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
Accounts Payable Clerk
Kraft Foods
San Antonio, TX
08.1994 - 02.1996
- Handled high-volume invoice processing with minimal supervision.
- Paid vendors and verified accounts and payment totals.
Reservations Agent
TSR (American Airlines Reservations )
San Antonio, TX
01.1992 - 08.1994
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Relayed information on availability, pricing and discounts to customers.
Education
Our Lady of the Lake University
Judson High School
1986
Skills
- International travel specialist
- VIP agent
- Excellent customer service
- Regulations and compliance
- High volume environments
- Sabre 360
- Power hotel and Power Advantage
- Analytical Problem solving
- Self Motivated
- CXP/ Pega email
Affiliations
Order of the Golden Rose
Timeline
VIP Travel Consultant
Carlson Wagonlit Travel
02.1996 - Current
Accounts Payable Clerk
Kraft Foods
08.1994 - 02.1996
Reservations Agent
TSR (American Airlines Reservations )
01.1992 - 08.1994
Our Lady of the Lake University
Judson High School