Rebecca Schelvis

• Set up flights, hotels and ground transportation for individuals
• Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues
• Provided essential information and paperwork to travelers
• Booked private jets and arranged car, greeter and support services for VIP travelers
• Managed administrative functions such as billing, expense and commission tracking
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
• Utilized travel management software to track bookings and maintain accurate records of client preferences.
• Worked closely with clients to understand unique needs and meet specific travel desires and managed up to 20 bookings a day.

• Specialized in booking both domestic and international flights and hotels for 11 accounts and was responsible to make sure all corporate travel policies were met and advised specific account manager if they were not
• Worked phone calls and emails and checked to make sure queues were clean at the end of the day
• Able to prioritize the most urgent ones and determine which other ones needed to be handled next
• This was a virtual position so I was able to use all of my resources such as my GDS, email, instant messaging and Sabre formats if I had any questions on an account and could not get direct help right away
• I had 2 high profile accounts and was responsible for being very discreet and accommodating all of their special needs and would call hotels and airlines to see if they could help me if I couldn't find what I needed

• Organized details for corporate and business trips including transportation, schedules for conferences and other meetings
• Worked as a contractor for American Express Travel and then got hired on with American Express in February 2018 full time

• Maintained 30 corporate accounts which several of them were high profile and each had different policies. Was responsible for knowing all fare rules both domestic and international
• Dealt with payment processing services for bookings and refunds and charged the correct fees for different processes. Also was responsible for correcting any one of them that were incorrect and making new invoices and sending out to clients
• Processed 50 reservations per week

• Specialized in booking Torchmark flights and hotels for many employees to travel to conferences and meetings. This was an in house position and most of my work, probably 90% was done by email. This was an umbrella company for several insurance companies and they all had different policies which I had to follow
• Also helped out with group travel when needed as they did several major conferences a year
• Learned how to work on TRAMS

I was on 2 major account, Texas Instruments and ExxonMobil. Was able to enforce policy guidelines for each one. Strong ability to communicate with both the traveler and any outside vendor as well as multi task. Able to quickly separate the mission critical tasks from lowest to the most urgent for the day and week. Extensive knowledge of almost all airline routings in the world, especially the Middle East.