Sherry Bailey
Sylvester,Georgia
Summary
Results-driven professional with over 12 years in customer service management. Expertise in cash handling, team education, and process optimization. Aiming to leverage skills to improve service efficiency and strengthen customer relationships.
Overview
16
16
years of professional experience
Work History
Customer Service Team Lead
Publix
Leesburg,Ga
04.2014 - Current
- Supported customer service team to deliver consistent service quality.
- Assisted in training new hires on company policies and customer interaction skills.
- Addressed customer complaints promptly to improve satisfaction.
- Implemented process enhancements to optimize operations and minimize wait times.
- Maintained accuracy in cash handling and register operations.
- Facilitated onboarding for new associates and managed HR documentation.
Greeter/File Clerk
Toyota of Albany
Leesburg, GA
03.2011 - 01.2014
- Welcomed customers, creating positive first impressions and enhancing overall dealership experience.
- Assisted clients in navigating vehicle options, ensuring informed decisions during the buying process.
- Coordinated appointment scheduling, optimizing customer flow and enhancing service efficiency.
- Fostered strong relationships with customers, resulting in increased loyalty and repeat business opportunities.
- Trained new greeters on company standards, promoting consistency in customer interactions and service quality.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Maintained clean, organized environments for presentable front-of-house areas.
Education
High School Diploma -
Westover Comprehensive High School
Albany, GA06.1994
Skills
- Policy enforcement
- Customer satisfaction
- Professional telephone demeanor
- Staff education and training
- Cash handling
- Team management
Timeline
Customer Service Team Lead
Publix
04.2014 - Current
Greeter/File Clerk
Toyota of Albany
03.2011 - 01.2014
High School Diploma -
Westover Comprehensive High School