Sherry Baker
Red Lion,PA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
39
39
years of professional experience
Work History
Physician Office Assistant
WellSpan Medical Group
06.1988 - Current
- Collects accurate financial and demographic information for registration
- Reviews pre-arrival information for missing registration components and verifies insurance coverage
- Assists patients with arrival on Welcome kiosks
- Scans in outside faxed visit reports and distributes other faxed information to correct provider or provider group
- Assists patients with PALS and Horizon Planning
- Collects amounts owed at office visits for copays and prior balances
- Provides exceptional customer service during phone interactions, addressing concerns with empathy and professionalism.
- Enhances patient appreciation by providing friendly and efficient front desk support.
- Answers telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Representative
Radiology Associates LLC
01.1991 - 05.1998
- Accounts receivable
- Collection calls
- Billing for radiologists
- Processed payments
- Answered patient phone calls
Registration Assistant/Billing Clerk
Memorial Hospital
04.1985 - 01.1991
- Registration in the Emergency Department
- Billing
- Collections-set up payment plans and helped patients apply for medicaid
Education
High School Diploma -
Kennard-Dale High School
Fawn Grove, PA06.1983
Skills
- Telephone Etiquette Mastery
- Front Desk Reception Abilities
- Patient Education Knowledge
- Insurance Verification Mastery
- Customer Service
- Patient Scheduling
- Cash Handling
- Medical billing knowledge
- Medical Terminology
- HIPAA Compliance Understanding
Timeline
Customer Service Representative
Radiology Associates LLC
01.1991 - 05.1998
Physician Office Assistant
WellSpan Medical Group
06.1988 - Current
Registration Assistant/Billing Clerk
Memorial Hospital
04.1985 - 01.1991
High School Diploma -
Kennard-Dale High School
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