Lindsey Smith
Pendleton,OR
Summary
Compassionate and dependable medical field professional with experience in patient care and customer service. Proficient with computer systems and medical software, and comfortable managing responsibilities. I am a positive, happy-go-lucky individual who easily builds rapport with patients and colleagues alike. Known for getting along well with others, working effectively in team environments, and remaining resilient and reliable in fast-paced settings. Committed to providing quality care while maintaining a supportive and welcoming atmosphere
Overview
17
17
years of professional experience
Work History
Medical Office Support Specialist
Pendleton Family Medicine
Pendleton, OR
03.2021 - Current
- Executed processing of insurance claims and verification of patient eligibility to enhance billing efficiency.
- Facilitated patient scheduling and appointment confirmations, ensuring smooth workflow and enhanced service delivery.
- Transcribed patient requests into clear notes for effective communication with healthcare teams.
- Oversaw the retrieval of medical records for healthcare providers. Established a protocol for timely record processing within 30 days. Committed to reducing record delivery time to less than one week whenever possible.
- Resolved patient issues by actively listening and providing clear explanations. Enhanced patient experience by addressing concerns and demonstrating accountability. Fostered a culture of understanding and support within the front desk team.
- Balanced various assignments effectively to ensure timely project completion.
Server/Manager
Prodigal Son Brewery
Pendleton, OR
06.2009 - 06.2021
- Oversaw daily operations of service staff, ensuring high-quality customer experiences.
- Trained and mentored new servers, enhancing team performance and service efficiency.
- Developed and implemented training programs to improve service standards and employee engagement
- Coordinated staffing scheduled to optimize coverage during peak hours, reducing wait times for customers
- Executed multiple tasks simultaneously to enhance operational efficiency.
Education
High School Diploma -
Pendleton High School
Pendleton, ORSkills
- Professionalism and work ethic
- Effective communication
- Medical office software proficiency
- Attention to detail focus
- Organizational skills development
- Problem solving prowess
- Patient confidentiality maintenance
- Healthcare compliance
- Telephone etiquette mastery
Timeline
Medical Office Support Specialist
Pendleton Family Medicine
03.2021 - Current
Server/Manager
Prodigal Son Brewery
06.2009 - 06.2021
High School Diploma -
Pendleton High School