Open To Work
Amanda Jarrells
Portsmouth,OH
Work Preference
Summary
Efficient Medical Office Support Specialist with expertise in medical billing, patient scheduling, and electronic health records management. Enhanced patient experience and supported medical staff through effective communication, teamwork, and adaptability. Strategic Recovery Support Specialist focused on relapse prevention and client advocacy, collaborating with healthcare providers to deliver tailored care for individuals facing substance use challenges.
Overview
3
3
years of professional experience
Work History
Medical Office Support Specialist
The Counseling Center
Portsmouth, Ohio
06.2026 - 08.2026
- Maintained accurate patient records through meticulous data entry.
- Completed patient registration process by collecting necessary information and verifying details. Arranged appointments while verifying insurance coverage and collecting fees.
- Improved workflow efficiency by streamlining scheduling and appointment confirmation processes.
- Facilitated clear communication between medical staff and patients throughout the care process.
- Responded professionally to inquiries via phone and in-person, enhancing patient satisfaction.
- Managed incoming calls, screening communications, and processing relevant documents efficiently.
- Transmitted medical records and correspondence effectively by mail, email, or fax.
- Addressed customer complaints while ensuring compliance with HIPAA guidelines, fostering trust and confidentiality.
Recovery Support Specialist
The Counseling Center
Portsmouth, Ohio
08.2023 - 06.2026
- Supported clients throughout various stages of recovery
- Built trust and rapport with clients to enhance engagement in recovery.
- Guided clients with addictive disorders to develop skills, discover talents, and boost self-esteem.
- Provided ongoing guidance and support
- Used active listening skills
- Made sure clients made it to scheduled appointments and activities
- Managed medication distribution processes
- Coordinated medication refill requests
- Informed by lived-experience perspectives.
Manager
Giovanni's Pizza Inc.
Portsmouth, Ohio
02.2023 - 08.2023
- Managed a team of employees
- Streamlined customer service department workflow to enhance response times and service quality
- Ensured safe and healthy work environment through regular inspections and compliance with safety protocols
- Created employee schedules to ensure adequate coverage during shifts.
- Procured necessary supplies to maintain operational readiness and support team needs.
- Developed and delivered training for new employees on customer service and food preparation standards to foster skill development
Education
GED -
Shawnee State University
Portsmouth, OH11-2001
Skills
- Patient record management
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Medical communication
- Substance use disorder care
- Basic life support
- Time management
- Problem-solving
- Adaptability in healthcare
- Empathy in care
- Reliability
- Team player
- Customer service
Timeline
Medical Office Support Specialist
The Counseling Center
06.2026 - 08.2026
Recovery Support Specialist
The Counseling Center
08.2023 - 06.2026
Manager
Giovanni's Pizza Inc.
02.2023 - 08.2023
GED -
Shawnee State University